Barnice Kinyua

Provided comprehensive administrative support to remote executive leaders across multiple time zones, managing calendars and scheduling over 40 meetings per month. Formulated engaging monthly newsletters and corporate communications distributed to a database of 1,200+ clients.

Directed daily operational workflows at a high-volume visa application centre, processing over 150 applications daily with 99.8% accuracy. Resolved customer inquiries and escalations, achieving a 95% first-contact resolution rate.

Addressed asynchronous communication channels and shared email inboxes, responding to over 80 client inquiries daily with a 98% satisfaction rating. Administered executive calendars and appointment booking platforms, scheduling 50+ remote consultations monthly with zero booking conflicts.

Governed front-desk operations and physical reception areas, welcoming an average of 40+ visitors daily and directing them to appropriate departments. Processed over £5,000 in weekly client payments and performed daily cash reconciliations with 100% compliance with financial controls.

Handled telesales activities for Trafford Investments, engaging with clients and supporting sales operations.

Diploma in International Studies from the University of Nairobi, completed in 2021.

Certificate in Caregiving from St John's Ambulance, completed in 2021.

Virtual Assistant Certification from Robben Institute.