BFbarnaby felton
@barnabyfelton
Experienced IT professional with a passion for system administration and technical support.
United StatesWhat I'm looking for
I am a seasoned IT professional with a strong background in system administration, technical support, and project management. With experience in managing IT infrastructure, coordinating with MSPs, and guiding teams through ITIL standards, I possess a unique blend of technical and interpersonal skills. My expertise in Google Workspace administration, MDMs, and cloud storage has enabled me to drive IT roadmaps and engineer projects for companies transitioning to remote work.
As a detail-oriented and organized individual, I have successfully managed IT paperwork, created software request forms, and implemented change control forms. My proficiency in Windows, Linux, and Mac systems has allowed me to troubleshoot and resolve complex technical issues. I am committed to delivering high-quality results and exceeding expectations in fast-paced environments.
With a strong foundation in IT and a passion for innovation, I am excited to leverage my skills and experience to drive business growth and success.
Experience
Work history, roles, and key accomplishments
Systems Support Specialist
Evil Eye Pictures
Jan 2022 - Present (3 years 4 months)
Sole in-house IT for a company of 50, managing Google Suite, software deployment, and IT documentation. Led NOC upgrades and cloud storage testing, while transitioning the company to remote work.
Payment Support Specialist
Tessitura Networks
Feb 2021 - Feb 2022 (1 year)
Read logs to assess payment issues, developed documentation for user management, and coordinated between clients and payment gateways while troubleshooting system administration tickets.
Independent Contractor
Laika
Feb 2021 - Mar 2021 (1 month)
Managed ticket queues and provided remote support for employees. Assisted in preparing the company for new Autodesk products and reshaped departmental workflows.
System Administrator
Laika
Jan 2021 - Feb 2021 (1 month)
Trained new system administrators and managed Autodesk Vault. Oversaw help-desk queues and facilitated the transition to remote work during COVID-19.
Junior System Admin
Laika
Jan 2020 - Jan 2021 (1 year)
Imaged systems and managed software deployment. Provided support for various software tools and trained incoming techs.
Stage Tech
Laika
Sep 2018 - Jan 2020 (1 year 4 months)
Supported software and hardware for stage productions, managing a fleet of Macs and troubleshooting network issues.
TAAC (NOC+) Support
Atmosera
Jan 2018 - Feb 2018 (1 month)
Monitored virtual machines and performed daily audits. Managed ticket queues and escalated issues as necessary.
Freelance IT
Field Nation
Jan 2018 - Feb 2018 (1 month)
Performed maintenance on systems and collaborated with technicians to resolve field issues.
Technician
Stage Technologies
Jan 2007 - Sep 2010 (3 years 8 months)
Set up and maintained theatrical automation products, ensuring compliance with safety standards and optimizing project management.
Lead Daytime Automation Technician
Cirque Du Soleil’s LOVE
Apr 2006 - Jul 2012 (6 years 3 months)
Oversaw daytime crew and scheduled maintenance for automation systems, ensuring project completion and safety compliance.
Education
Degrees, certifications, and relevant coursework
barnaby hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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Skills
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