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Baptiste Petit

@baptistepetit

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Experienced project manager with a strong background in customer marketing.

Spain

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What I'm looking for

I am looking for a dynamic role that fosters collaboration and creativity, where I can leverage my project management skills and marketing expertise to drive impactful results.

Hi, I'm Baptiste Petit, a project manager with extensive experience in customer marketing and partner support. Based in Barcelona, I have a proven track record of managing operations for global clients, ensuring high-quality service, and building strong client relationships that drive revenue growth. My background includes working with diverse teams across EMEA and Asia markets, where I successfully implemented operational plans and managed client projects.

In addition to my project management expertise, I have a solid foundation in sales, public relations, and graphic design. I have worked as a freelance brand manager and graphic designer, where I created custom designs and managed product listings on platforms like Shopify and Etsy. My passion for design and marketing has allowed me to generate high-quality content for various branding and advertising campaigns.

Experience

Work history, roles, and key accomplishments

Current

Freelance French / English Transcriber

Current

RWS Group

Sep 2021 - Present (3 years 8 months)

Performed transcription of song lyrics for a major music streaming service, ensuring accuracy and adherence to client specifications.

Transcription Time Management Communication Skills

Current

Freelance Spanish to French Audio Transcription and Voice Over

Current

Evolucion interior

Nov 2021 - Present (3 years 6 months)

Provided audio transcription and voice-over services for video content, translating from Spanish to French with a focus on clarity and engagement.

Transcription Translation Communication Skills Video Content

Freelance Brand Manager & Graphic Designer

Peaces Barcelona

Mar 2020 - Jan 2022 (1 year 10 months)

Managed branding and graphic design projects, including product listings on Shopify and Etsy. Created custom designs and high-quality content for marketing campaigns.

Graphic Design Brand Management Content Creation SEO Digital Marketing Communication Skills Project Management Negotiation

Team Manager & Customer Support

Webhelp

Mar 2015 - Apr 2018 (3 years 1 month)

Coordinated the Google Android customer service project, managing a team of up to 65 members. Focused on performance monitoring, client relationship management, and improving customer satisfaction.

Team Management Customer Support Performance Monitoring Client Relationship Management Coaching KPI Tracking Communication Skills Recruitment Quality Assurance

Project Manager

Webhelp

Apr 2018 - Mar 2020 (1 year 11 months)

Managed operations for the Google Partner Program Support Team, overseeing client relationships and ensuring high-quality service across global markets. Responsibilities included planning, business reporting, and workforce management.

Project Management Client Relationship Management Reporting Workforce Management Team Leadership Quality Assurance Customer Support

Sales and Marketing Coordinator

Bornbike Experience Tours

Feb 2014 - Jan 2015 (11 months)

Developed international marketing strategies and managed sales efforts, including cold calling and negotiations. Created branding materials and managed customer support.