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Bao Le

@baole4

Audio transcription specialist for Vietnamese, with content moderation experience at GEAR INC. VIETNAM and ACCENTURE THAILAND.

Vietnam

Message

At GEAR INC. VIETNAM, I reviewed and analyzed reported content and responded to user inquiries. I was recognized for top performance in October, November/2023, and January/2024.

At ACCENTURE THAILAND, I reviewed, classified, and moderated content under client policies and quality guidelines. I also investigated complex cases and escalated issues to the Trust & Safety team when needed.

At The Memory Da Nang Hotel, I assisted guests at check-in and check-out and responded to messages across social media, email, and OTAs. I also promoted hotel services and additional offerings.

I'm an audio transcription specialist for Vietnamese. My education is in International Studies at Danang University of Foreign Language Studies.

Experience

Work history, roles, and key accomplishments

Trust & Safety Associate

Accenture Thailand

Dec 2025 - Mar 2026 (3 months)

Reviewed, classified, and moderated content in accordance with client policies and quality guidelines. Investigated and resolved complex content moderation cases, escalating issues to the Trust & Safety team when necessary.

Content Moderation Policy Compliance Quality Assurance Escalation Management Process Improvement

Receptionist

The Memory Da Nang Hotel

Nov 2024 - Apr 2025 (5 months)

Greeted and assisted guests during check-in and check-out, ensuring a smooth and welcoming experience. Managed social media, emails, and OTAs, and promoted hotel services to enhance guest experience and maximize revenue.

Guest Service Social Media Management Upselling Communication Skills OTA Management

Senior Content Moderator

Gear Inc. Vietnam

Aug 2022 - Aug 2024 (2 years)

Reviewed and analyzed reported content, responding to user inquiries with high quality, speed, consistency, and accuracy. Assisted the community and resolved inquiries empathetically, achieving top performance in multiple months.

Content Moderation Quality Control Community Management Problem Solving Resilience