Lisa Pham
@lisapham
Content Quality Moderator at Teledirect Telecommerce (Thailand) Limited, reviewing 510 content items daily and meeting 98% SLA adherence.
ThailandWhat I'm looking for
At Teledirect Telecommerce (Thailand) Limited, I review around 510 text, image, video, and ad items daily, identifying and escalating policy violations while meeting accuracy and productivity targets.
I meet 98% SLA adherence on time-sensitive cases, with an average handling time of 56 seconds against a 60-second target. I also document sensitive cases clearly so the next team can act without follow-up questions.
I work with quality analysts in two calibration sessions each month to strengthen shared policy understanding, improve my accuracy, and reduce errors.
Previously, I evaluated teaching quality and handled operational issues at Kyna English, coordinated classroom and customer support at Antoree English, and managed academic schedules and workflows at North America English Center. I have a Bachelor's degree in Linguistics and am comfortable using AI tools.
Experience
Work history, roles, and key accomplishments
Content Quality Moderator
Teledirect Telecommerce (Thailand) Limited
Jul 2024 - Present (2 years 3 months)
Identify, escalate and resolve policy violations, including sensitive and prohibited content. Review high volumes of content items daily while maintaining accuracy and productivity targets.
Operation Specialist
Kyna English
Dec 2022 - Jul 2024 (1 year 7 months)
Evaluated teaching quality and gave structured feedback to improve performance and consistency. Reviewed and monitored classroom activities for compliance with internal standards and policies.
Classroom Coordinator / Customer Support Coordinator
Antoree English
May 2021 - Dec 2022 (1 year 7 months)
Evaluated student performance and reported insights to stakeholders. Tracked class performance and adherence to standards to keep service quality consistent.
Operation Specialist
North America English Center
Jan 2020 - Mar 2021 (1 year 2 months)
Built and managed academic schedules and workflows to improve operational efficiency. Supported lesson planning and content structure.
Education
Degrees, certifications, and relevant coursework
Hong Bang International University
Bachelor's degree, Linguistics
2015 - 2019
Bachelor's degree in Linguistics from Hong Bang International University, completed in 2019.
IELTS
IELTS, English Language
Grade: 6.5
IELTS certification with an overall band score of 6.5.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Salary expectations
Job categories
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