Tran Dang Quoc Giap
@trandangquocgiap
Resourceful content moderator and customer service professional with strong operational leadership.
VietnamWhat I'm looking for
I am a dedicated content moderator and customer service professional with multi-year experience in moderation, customer support, HR support, and front-desk hospitality roles. I have a proven track record at Teleperformance Malaysia handling inquiries by phone, chat, and email while enforcing client policies and improving team performance.
My background spans hospitality, tour operations, culinary service, and technical internship work in electrical systems, giving me a versatile customer-facing and operational skill set. I have contributed to hiring, coaching, workflow improvements, and captured advertising trends while maintaining high quality and compliance standards.
I consistently achieve strong performance metrics — including Top 2 KPI and Top Lead Gen at Teleperformance — and I seek roles where I can apply my moderation expertise, people-management skills, and attention to detail to improve processes and deliver excellent user experiences.
Experience
Work history, roles, and key accomplishments
Content Moderator
Teleperformance Malaysia
Sep 2021 - Oct 2025 (4 years 1 month)
Reviewed user-generated content and applied client policies to ensure platform safety while handling customer inquiries and improving team KPIs; recognized as Top 2 KPI and Top Lead Gen. Managed candidate referrals and supported hiring processes to improve staffing quality.
Receptionist
Prague Hotel
Jul 2019 - Jun 2021 (1 year 11 months)
Managed guest check-ins/check-outs, handled reservations and payments, and provided concierge services to enhance guest experience and operational efficiency.
Tour Leader
Saigon On Motorbike
May 2019 - Feb 2020 (9 months)
Planned and led motorbike tours, managed itineraries and logistics, and ensured guest safety and satisfaction through local knowledge and contingency planning.
Receptionist
Beaulieu Boutique Hotel
Jun 2017 - Mar 2019 (1 year 9 months)
Welcomed guests, managed reservations and payments, coordinated with hotel departments, and maintained front desk operations to deliver professional guest service.
Tour Guide Assistant
Gadvantures Company
Jan 2013 - Mar 2019 (6 years 2 months)
Provided transport logistics and on-tour support including pick-up/drop-off and answering traveler inquiries to ensure smooth tour experiences.
Electrical Intern
KTIS Group
Mar 2016 - May 2016 (2 months)
Assisted engineers with electrical design, assembly, installation, and maintenance tasks, contributing to system budgeting and troubleshooting during an internship program.
Education
Degrees, certifications, and relevant coursework
Hue Industrial College
Electricity and Electronics
2013 - 2016
Grade: 3.2/4
Activities and societies: Internship at KTIS Group (Thailand) assisting engineers with electrical system design, assembly, installation, maintenance, and troubleshooting.
Completed vocational studies in Electricity and Electronics with applied training and an internship in Thailand involving design, installation, and maintenance of electrical systems.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
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