Banos Eldon

I've delivered empathetic customer support as an independent contractor since 2022, maintaining a 98% satisfaction rating across phone, email, live chat, and messaging.

I de-escalate complex customer concerns and tenant inquiries through active listening, clear problem-solving, and accurate CRM logging. I also work closely with operations and support teams to resolve cases and improve service workflows.

At Digital Publishing Solutions, I handled support tickets, audited customer communication records, and reduced post-release support errors by 40%. I identified recurring issues and helped refine response templates and workflows.

Earlier at Horizon Media Group, I managed high-volume service queues under quality and SLA standards and edited customer-facing communications for clarity and timely responses.