Baljeet Kaur Jolly

I'm currently managing Order-to-Cash operations at Clarivate, including billing, project docketing, workflow management in Project Insight, and data validation in Excel and Salesforce. I prepare accurate financial and project reports while coordinating billing workflows across distributed teams.

Previously at Wipro HR Services, I managed payroll operations, SLA reporting, quality assurance, funding reports, and remote stakeholder communication for US-based clients. I restructured a remediation plan that raised claims monitoring scores to 98% and identified system and process gaps to improve funding efficiency.

At American Express, I delivered three process-reengineering projects, led governance and data audits, and strengthened SOP adherence across teams of 60+ members. My quality reporting, audit findings, and procedure improvements helped optimize the data governance score to 97% and increase production efficiency by 88%.