Open to opportunities

Bailey Broussard

@baileybroussard

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Accomplished marketing and customer service professional with diverse expertise.

United States

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am an accomplished marketing, administrative, and customer service professional with a career-long record of success across diverse industries. My expertise lies in utilizing both qualitative and quantitative data to determine campaign success, evaluate operational performance, and derive insights that foster growth and productivity. I thrive in both independent and collaborative environments, ensuring adherence to deadlines, budgets, and quality standards.

Currently, I serve as a Marketing Coordinator at Brown’s Roofing, where I spearhead multi-channel marketing efforts and oversee the production of compelling content. My role involves analyzing SEM and SEO metrics to refine strategies and propel continuous innovation. Additionally, I elevate operational efficiency as an Operations Administrator, where I supervise day-to-day operations and drive project completion by developing comprehensive roadmaps. My commitment to excellence is reflected in my ability to cultivate positive relationships with vendors and lead employee onboarding and training.

Experience

Work history, roles, and key accomplishments

Current

Operations Administrator

Current

Brown’s Roofing

Oct 2023 - Present (1 year 8 months)

Supervise daily operations, enforce SOPs, conduct compliance audits, and drive project completion while fostering interdepartmental collaboration.

Operations Management Compliance Project Management Data Analysis Vendor Relations Training SOP Development Performance Metrics

Current

Marketing Coordinator

Current

Brown’s Roofing

Jan 2024 - Present (1 year 5 months)

Spearhead multi-channel marketing efforts, oversee content production, analyze SEM and SEO metrics, and manage event logistics to enhance brand recognition and revenue growth.

Marketing Strategy Content Creation SEM SEO Event Management Data Analysis Brand Management Cross Functional Collaboration Budget Management

Bookkeeper

Brown’s Painting

Jul 2023 - Oct 2023 (3 months)

Managed financial transactions, maintained accounts payable and receivable, and prepared financial reports while ensuring compliance with regulations.

Bookkeeping Financial Reporting Accounts Payable Accounts Receivable Payroll Processing Tax Compliance Financial Analysis

Lead Hostess

Restaurant Cotton

Sep 2022 - Jan 2023 (4 months)

Greeted guests, managed reservations, and coordinated seating to create a positive dining experience during peak hours.

Team Coordination Customer Service Time Management Communication Skills Problem Solving Multitasking

Server

Restaurant Cotton

Jan 2023 - Apr 2023 (3 months)

Promoted daily specials, handled billing and payments, and addressed customer complaints to ensure guest satisfaction and loyalty.

Customer Service Payment Processing Upselling Team Collaboration Time Management

Customer Service Specialist

Tuesday Morning

Jan 2021 - Sep 2022 (1 year 8 months)

Engaged with customers to resolve inquiries, trained new staff, and streamlined procedures to enhance customer satisfaction.

Customer Service Staff Training Problem Solving Inventory Management Communication Skills Process Improvement Team Collaboration Sales Support

Education

Degrees, certifications, and relevant coursework

University of Louisiana

Bachelor of Science, Social Sciences

2020 - 2024

Grade: 3.8/4.0 - Cum Laude

Bachelor of Science in Social Sciences, graduated Cum Laude with a GPA of 3.8/4.0. The program provided a comprehensive understanding of social sciences, preparing me for a career in marketing, customer service, and human resources.