Open to opportunities

Babongile Gasa

@babongilegasa

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Detail-oriented Cloud Support Engineer specializing in Azure and AWS.

South Africa

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What I'm looking for

I seek a collaborative environment that values innovation and growth opportunities.

I am a highly motivated IT professional with a solid foundation in data processing, data cleaning, and database management. My expertise lies in cloud services, particularly with AWS and Azure, where I have honed my skills in monitoring, troubleshooting, and providing first and second-level support. I thrive in dynamic environments and aim to leverage my technical skills to contribute to data-driven decision-making and organizational growth.

In my recent role as a Cloud Support Engineer, I monitored operational incidents and collaborated with specialists to resolve issues efficiently, ensuring minimal downtime. I also developed a structured training program for interns, significantly enhancing their engagement and performance. My experience in managing Microsoft Defender alerts and performing administrative tasks has equipped me with the ability to maintain stable and efficient IT operations.

As a Data Engineering Intern, I developed a document-based chatbot utilizing Large Language Models and engaged with cross-functional teams to gather data requirements, facilitating actionable insights. I am eager to bring my skills and experience to a dynamic IT support team, where I can contribute to the seamless functioning of IT infrastructure.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Bios Data Center

Jan 2024 - Present (1 year 7 months)

Monitored operational incidents and collaborated with senior specialists to resolve low/medium incidents as per SLA handling timeframes, ensuring minimal downtime and disruptions. Conducted monitoring of Microsoft Defender alerts, effectively logging incidents and collaborating with technicians to troubleshoot and resolve issues, thereby maintaining the integrity of server operations.

Microsoft Defender Azure Cloud Services Troubleshooting IT Support

Data Engineering Intern

Convey Guru

Oct 2023 - Present (1 year 10 months)

Developed a document-based chatbot for a startup company utilizing Large Language Models (LLM), Langchain, and a Quadrant Vector Database. Designed the chatbot to ingest customer issues and generate summaries or answer inquiries.

LLM Lang Chain Vector Databases Chatbot Development Data Engineering

Data Engineering Intern

Explore AI Academy

Sep 2023 - Present (1 year 11 months)

Engaged with cross-functional teams across 2 departments to gather data requirements, facilitating 3 actionable insights. Managed the analysis of over 10,000 square miles of geospatial data, supporting critical decision-making processes.

Data Analysis Geospatial Decision Making Processes Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Explore AI Academy

Certificate, Systems Bios Data Center Development: Data Engineering

2024 -

Completed a comprehensive program focused on data engineering and cloud support, gaining expertise in AWS services, data processing, and database management. Developed skills in monitoring, troubleshooting, and managing IT infrastructure.

University of South Africa

Bachelor of Arts, Criminology

2018 - 2021

Studied the principles of criminology, developing strong analytical and research skills. Gained a foundational understanding of societal structures and human behavior.