At Union Bank of Nigeria, I lead the digital innovation agenda, identifying, incubating, and scaling technology-enabled products, services, and business models. I work with Technology, Product, Risk, and Business teams to move digital propositions from concept to pilot and scale.
As Team Lead, Virtual Banking (SMS / WhatsApp / Chat), I led the innovation arm focused on re-imagining customer engagement through social and conversational channels. I also explored social banking propositions and new interaction models for retail customers.
As Open Banking & Fintech Officer, I owned product project implementation across Mobile, Online, and USSD channels, supporting the Bank’s retail digital businesses. I partnered with internal teams and external fintech and ecosystem players to advance open banking capabilities and digital channel performance.
Earlier, I led growth of Union Direct, managing approximately 100 deployment officers supporting a network of over 5,000 agents. I also owned ATM product management and strategic deployment, introduced third-party advertising on ATM screens as a revenue stream, and managed deposit mobilisation initiatives including Envelope Deposit.
