Azur Blaum

I’m a dedicated Customer Service Representative with 3+ years of experience in high-volume environments, focused on driving customer retention and satisfaction. I’m a diligent communicator who brings a strong aptitude for apparel customer service workflows.

At UST HEALTHPROOF, I handled 70+ inbound communications daily across phone and portal systems to facilitate seamless interactions between the company and customers. I resolved complex member issues through email, live chat, and internal web support, coordinating with providers and members to de-escalate concerns while maintaining brand reputation.

I bring a proven track record of high performance, including 95% resolution of inquiries using HIPAA-Compliant systems and CDP’s, plus claim status tracking and careful documentation. At EVERISE, I answered 90+ inbound communications daily and achieved consistent 95–100% satisfaction ratings by researching and resolving provider issues and order inquiries.

I also support operations at scale, processing 400+ packages per shift at FEDEX with a focus on order accuracy and inventory confirmation through scanners and handheld devices. I’m excited to bring my empathy, conflict resolution skills, and multi-channel support strengths to a team that values fast, accurate problem-solving.