Looking for a job

Azemson Donapel

@azemsondonapel1

Message

I resolve high-volume customer issues and grow sales across support channels.

Cameroon

Message

What I'm looking for

I'm looking for a customer service or sales role where I can resolve customer issues, manage high interaction volumes, use CRM tools, and contribute through upselling, cross-selling, and cross-team coordination.

I've handled high-volume customer support and sales work at Diana's Fashion Corner, NG Jamen Gadgets, and Dangote Cement, resolving order, shipping, warranty, and product issues across phone, email, chat, and social media.

At Dangote Cement, I supported B2B sales through client meetings, quotations, order processing, and negotiation, contributing to at least 10% month-over-month sales growth. I use CRM platforms to manage customer interactions, resolve complaints quickly, and identify upsell opportunities.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Diana's Fashion Corner

Apr 2024 - Jun 2026 (2 years 2 months)

Handled 180–250 inbound and outbound calls per day while resolving order, shipping, and availability issues through coordination with sales, inventory, and logistics teams. Used product fit, sizing, and care guidance to support purchase decisions and reduce avoidable returns.

Call Handling Order Resolution Shipping Coordination Inventory Coordination Product Knowledge KPI Compliance Customer Satisfaction Sales Conversion QA Compliance

Customer Service Executive

NG Jamen Gadgets

Feb 2022 - Mar 2024 (2 years 1 month)

Managed 20–35 tickets per day across phone, email, social media, and live chat while delivering product, pricing, and warranty support. Resolved complaints in under 24 hours by identifying root issues, following up with customers, and closing cases in line with policy.

Ticket Management Multichannel Support Complaint Resolution Product Support Pricing Warranty Support Order Processing Returns Processing Refunds Upselling

Customer Service / Sales Representative

Dangote Cement

Dec 2020 - Jan 2022 (1 year 1 month)

Booked and conducted client meetings as part of the sales process, scheduling visits and calls with prospective and existing B2B clients to move opportunities toward close. Prepared quotations and processed orders for B2B accounts while coordinating with logistics to support accurate, timely delivery.