Azeem Alfarisi

I build customer outcomes by combining hands-on support with structured analysis. At Traveloka, I handled advanced customer service and troubleshooting for flight bookings and post-sale inquiries, ensuring customers and partners got timely, accurate resolutions.

My work goes beyond communication—I analyzed, processed, and validated complex airline ticketing functions, including issuance and reissuance. I also managed all contact channels (voice, email, chat) using Salesforce CRM, while coordinating SLA performance with Customer Service Agents.

I strengthened the customer experience through multi-channel surveying across web, app, calls, and messaging. By monitoring service quality and surveying customers about request resolution, I helped surface critical feedback that supports continuous improvement.

Outside customer success, I’ve owned and operated a retail business, managing stock inventory processes, purchasing, pricing strategies, and marketing collateral. Earlier, as a Marketing Executive, I conducted market analysis and managed multi-channel advertising campaigns—experience that still informs how I approach customer needs with data-driven decisions.