Azara Azeez
@azaraazeez
Customer support and operations specialist blending service, remote coordination, and creative design expertise.
What I'm looking for
I am a customer support and operations specialist with experience supporting global users at Binance and KAST, managing remote operations for a UK nursery, and leading creative fashion projects. I deliver calm, structured solutions under pressure, flag recurring issues, and work cross-functionally to improve user experience and operational workflows.
I combine technical fluency with creative sensibility—skilled in Zendesk, CRM systems, Adobe Illustrator, and content creation—to drive clear communication, recruitment support, and process optimisation. I take pride in fast learning, dependable follow-through, and shaping smoother experiences for both customers and teams.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
KAST Global
Mar 2025 - Present (6 months)
Delivered real-time support for global users of KAST’s Web3 stablecoin banking platform, handling onboarding, AML/KYC, card activation, wallet integration, deposits/withdrawals and escalations while identifying recurring issues and recommending product and process improvements.
Customer Support Administrator
St. George's Nursery
Sep 2024 - Mar 2025 (6 months)
Remotely managed operations and communications for a busy UK nursery, serving as primary contact for enquiries, coordinating tours and recruitment, maintaining CRM, scheduling events and calendars, and producing newsletters and social content to ensure timely stakeholder communication.
Provided high-volume live chat and voice support for Binance global users, resolving account access, transaction and product issues with empathetic, accurate guidance and deep product knowledge in a fast-evolving crypto environment.
Exhibition Docent
Barefoot Gallery
Jan 2022 - Dec 2022 (11 months)
Guided visitors through the Ena de Silva exhibition, supported exhibition operations, and communicated cultural and historical context to diverse audiences to enhance visitor engagement.
Fashion Designer & Coordinator
DressTalk
Jan 2018 - Dec 2019 (1 year 11 months)
Led design and launch of a womenswear line, managing trend research, supplier coordination, production timelines and quality control to deliver collections from concept to market.
Fashion Designer
Dilly & Carlo
Jan 2015 - Dec 2017 (2 years 11 months)
Designed womenswear collections including The Mood Collection and LINEN series, sourcing fabrics, managing sample development and directing visual campaign shoots to shape brand creative identity.
Education
Degrees, certifications, and relevant coursework
University of Colombo
Certificate in Graphic Design, Graphic Design
Completed a Certificate in Graphic Design with coursework focused on graphic design principles and practical application of design tools.
Lanka Institute of Fashion Technology
Foundation in Art and Design, Art and Design
2013 -
Completed a Foundation in Art and Design covering core art and design fundamentals to prepare for advanced study in fashion and design.
Lanka Institute of Fashion Technology
Advanced Diploma in Fashion Design, Fashion Design
2015 -
Completed three semesters of an Advanced Diploma in Fashion Design focusing on garment construction, trend research, and production workflows; program not completed.
Ilma International Girls' School
GCE Advanced Subsidiary, General Secondary Education
Completed the GCE Advanced Subsidiary level examinations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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