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Azara AzeezAA
Open to opportunities

Azara Azeez

@azaraazeez

Customer support and operations specialist blending service, remote coordination, and creative design expertise.

Sri Lanka
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What I'm looking for

I’m seeking remote or hybrid roles in customer support or operations where I can improve user experience, streamline workflows, and apply creative communication skills.

I am a customer support and operations specialist with experience supporting global users at Binance and KAST, managing remote operations for a UK nursery, and leading creative fashion projects. I deliver calm, structured solutions under pressure, flag recurring issues, and work cross-functionally to improve user experience and operational workflows.

I combine technical fluency with creative sensibility—skilled in Zendesk, CRM systems, Adobe Illustrator, and content creation—to drive clear communication, recruitment support, and process optimisation. I take pride in fast learning, dependable follow-through, and shaping smoother experiences for both customers and teams.

Experience

Work history, roles, and key accomplishments

KG
Current

Client Support Specialist

KAST Global

Mar 2025 - Present (6 months)

Delivered real-time support for global users of KAST’s Web3 stablecoin banking platform, handling onboarding, AML/KYC, card activation, wallet integration, deposits/withdrawals and escalations while identifying recurring issues and recommending product and process improvements.

Binance logoBI

Customer Experience Specialist

Jan 2022 - Dec 2023 (1 year 11 months)

Provided high-volume live chat and voice support for Binance global users, resolving account access, transaction and product issues with empathetic, accurate guidance and deep product knowledge in a fast-evolving crypto environment.

BG

Exhibition Docent

Barefoot Gallery

Jan 2022 - Dec 2022 (11 months)

Guided visitors through the Ena de Silva exhibition, supported exhibition operations, and communicated cultural and historical context to diverse audiences to enhance visitor engagement.

DC

Fashion Designer

Dilly & Carlo

Jan 2015 - Dec 2017 (2 years 11 months)

Designed womenswear collections including The Mood Collection and LINEN series, sourcing fabrics, managing sample development and directing visual campaign shoots to shape brand creative identity.

Education

Degrees, certifications, and relevant coursework

University of Colombo logoUC

University of Colombo

Certificate in Graphic Design, Graphic Design

Completed a Certificate in Graphic Design with coursework focused on graphic design principles and practical application of design tools.

LT

Lanka Institute of Fashion Technology

Foundation in Art and Design, Art and Design

2013 -

Completed a Foundation in Art and Design covering core art and design fundamentals to prepare for advanced study in fashion and design.

LT

Lanka Institute of Fashion Technology

Advanced Diploma in Fashion Design, Fashion Design

2015 -

Completed three semesters of an Advanced Diploma in Fashion Design focusing on garment construction, trend research, and production workflows; program not completed.

IS

Ilma International Girls' School

GCE Advanced Subsidiary, General Secondary Education

Completed the GCE Advanced Subsidiary level examinations.

Tech stack

Software and tools used professionally

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Azara Azeez - Client Support Specialist - KAST Global | Himalayas