Ayushi Gupta
@ayushigupta3
Customer Service Executive with expertise in social media management.
What I'm looking for
With over two years of experience as a Customer Service Executive, I have honed my skills in managing customer queries and complaints across various social media platforms, including Facebook, Instagram, LinkedIn, and Twitter. My role at Healthians involved not only addressing customer concerns but also ensuring operational excellence through effective communication and collaboration with cross-functional teams.
My educational background in technology from Poornima College of Engineering has equipped me with analytical skills, which I apply in preparing business reports using Microsoft Excel and Google Sheets. I am passionate about delivering exceptional customer service and continuously seek to improve processes through feedback and auditing.
Experience
Work history, roles, and key accomplishments
Social Media Customer Service Executive
Healthians
Feb 2022 - Present (3 years 5 months)
Managed customer inquiries and complaints across various social media platforms including Facebook, Instagram, LinkedIn, and Twitter. Engaged with customers via calls, emails, and social platforms to deliver optimal resolutions.
Customer Service Executive
RBL
Jul 2021 - Present (4 years)
Communicated effectively with customers via phone calls to diagnose and resolve their problems. Coordinated with peers and managers to contribute to a high-performance and friendly workplace culture.
Education
Degrees, certifications, and relevant coursework
Poornima College of Engineering
Bachelor of Technology, Technology
Studied a Bachelor of Technology at Poornima College of Engineering. Gained foundational knowledge and skills in engineering principles and applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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