At Concentrix, I supported LAN and Wi-Fi connectivity and access issues alongside my primary duties, and troubleshot software and system issues. I also reviewed TikTok content against platform policies and documented moderation outcomes.
At Wipro, I troubleshot LAN/WAN connectivity, IP configuration, and router and switch issues for clients. I also assisted with Active Directory and Group Policy administration, DHCP and DNS troubleshooting, and Office 365 account support.
At Tata Consultancy Services (TCS), I supported NOC operations by monitoring network traffic and resolving connectivity issues. I also supported directory and infrastructure administration and handled technical queries from clients and internal teams.
My background includes CCNA networking fundamentals, Linux, and Windows OS, alongside technical support in blended-process environments. I hold a Bachelor of Computer Applications and a PGP in Cyber Security, and I’m pursuing a PG (MBA) in IT.
