Aysha West
@ayshawest
KYC Analyst at Sumsub who verified identities and helped international customers complete onboarding.
GeorgiaWhat I'm looking for
At Sumsub, I conducted live video verification calls in English, French and German, helping international customers with KYC and onboarding. I reviewed identity documents and supporting information for authenticity, accuracy and compliance.
I also supported customers through verification, resolving issues and handling difficult conversations. When I identified suspicious activity or potential fraud, I escalated complex cases as needed while following data protection procedures.
At Pôle Emploi, I supported customers by phone, email and live chat, helping with enquiries, complaints and account issues. I'm looking to bring my experience to customer support, fintech or compliance.
Experience
Work history, roles, and key accomplishments
Conducted live video verification calls in English, French and German, assisting international customers with KYC and onboarding procedures. Reviewed identity documents for authenticity and compliance, and provided customer support while identifying suspicious activity.
Customer Service Advisor
Pôle Emploi
Sep 2021 - Apr 2022 (7 months)
Provided customer support through inbound and outbound phone calls, email and live chat, assisting with enquiries, complaints and administrative issues. Helped customers resolve account and website problems and maintained accurate records.
Hospitality All-Rounder
Hotel Helgon | Hotel Beau Site
Sep 2018 - Mar 2020 (1 year 6 months)
Worked across different hotel departments, assisting guests, responding to requests and helping with daily operations. Adapted quickly to different responsibilities while maintaining a welcoming guest experience.
Shift Coordinator | Barista
Hiltl Restaurant
Aug 2015 - Aug 2016 (1 year)
Supervised staff and coordinated daily work schedules three days per week, ensuring smooth restaurant operations. Provided customer service, prepared drinks, handled payments, and completed professional barista training.
Education
Degrees, certifications, and relevant coursework
Career Guidance School
2014 - 2015
Attended Career Guidance School in Switzerland from 2014 to 2015.
International Private School
International Baccalaureate, International Baccalaureate Program
2011 - 2013
Completed the International Baccalaureate Program at International Private School in Switzerland from 2011 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Aysha?
You can contact Aysha and 90k+ other talented remote workers on Himalayas.
Message AyshaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
