Open to opportunities

Aysha Manika Havva Nivas

@ayshamanikahavvaniva

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Customer service and process professional turning feedback into reporting and improvements.

India

Message

What I'm looking for

I’m looking for a role where I can apply my communication and problem-solving skills to enhance customer satisfaction. I want to use customer feedback, data reporting, and process improvement to support smoother operations and service excellence.

I’m a Customer Service Professional with experience in customer interaction, feedback analysis, and complaint resolution. At RailYatri | IntrCity (Stelling Technologies Pvt. Ltd.), I managed customer interactions through phone support and prepared actionable reports that supported process improvements and enhanced customer satisfaction.

As a Senior Process Associate, I analyzed customer feedback to identify recurring issue areas and improvement opportunities. I maintained detailed reports using Google Sheets, shared insights with Management for service enhancement, and earned a Service Excellence Award at the RailYatri annual function.

Experience

Work history, roles, and key accomplishments

Senior Process Associate

RailYatri | IntrCity (Stelling Technologies Pvt. Ltd.)

Nov 2025 - Jun 2026 (7 months)

Analyzed customer feedback to identify recurring issue areas and improvement opportunities. Maintained detailed reports in Google Sheets and shared insights with management to support service enhancement.

Customer Feedback Analysis Data Reporting Process Improvement Google Sheets

Process Associate

RailYatri | IntrCity (Stelling Technologies Pvt. Ltd.)

Jun 2024 - Nov 2025 (1 year 5 months)

Managed customer interactions via phone support and analyzed customer feedback to identify recurring issues. Prepared actionable reports to support process improvements and enhance customer satisfaction.

Customer Service Phone Support Customer Feedback Analysis Data Reporting Process Improvement Google Sheets

Education

Degrees, certifications, and relevant coursework

Govt Higher Senior Secondary School

Activities and societies: Science stream; high school.

Completed high school education at Govt Higher Senior Secondary School with a science stream.

St Albert's College (Autonomous)

English Language and Literature

2021 - 2024

Activities and societies: Service Excellence Award certificate (Dec 2025) at RailYatri annual function for outstanding customer support performance and contributions.

Studied English Language and Literature from September 2021 to March 2024.