Ayoub Elkaabi

Detect and neutralize complex fraud and scam patterns to secure the Binance Square ecosystem. Formulate community guidelines and collaborate with cross-functional teams to enhance platform integrity and user experience.

Analyzed client policies to make accurate content moderation decisions across social media platforms. Protected brands from harmful content and engaged with customers via chat, email, and direct messages.

Audited moderated social media content to ensure compliance with company policies and client guidelines. Conducted coaching sessions and provided real-time support to agents to improve performance and accuracy.

Monitored and screened content on TikTok to ensure compliance with legal standards and community guidelines. Removed inappropriate content to ensure a safe user experience.

Tracked team performance metrics and reported progress to senior management. Motivated and coached the team to meet sales targets and resolved escalated customer complaints.

Generated leads and closed sales for a UK-based insurance company, exceeding targets. Managed high volumes of inbound and outbound calls and delivered exceptional customer service.

Pursued English Studies with a focus on communication and digital marketing.

Completed a two-year university degree in English Studies with coursework in social media management.