Ayoub Boulmane
@ayoubboulmane
I help Shopify businesses run smoothly—managing ecommerce operations, customer support, and product workflows.
MoroccoWhat I'm looking for
I’m an ecommerce specialist focused on smooth, end-to-end Shopify operations—order processing, customer support, product management, and troubleshooting store issues. I’m detail-oriented and proactive, with a strong drive to improve efficiency and deliver great customer experiences.
In my current roles, I manage customer support for a Shopify store, handling orders, payments, shipping, returns, and exchanges. I coordinate with fulfillment and production teams to resolve post-purchase issues, maintain accurate customer records, and streamline communication workflows.
I’ve also supported day-to-day ecommerce execution, including managing and updating product listings (descriptions, images, and pricing), processing and monitoring customer orders, and helping ensure inventory information stays organized and accurate. Earlier, I managed online sales for thrift store items by researching market prices and optimizing listings to improve visibility and sales.
I bring hands-on store setup and ongoing client support as well—assisting with Shopify store configuration, product pages, basic shipping setup, and troubleshooting. With certifications in multi-channel ecommerce and Shopify store optimization/branding, I’m ready to help teams strengthen the purchasing journey and operational performance.
Experience
Work history, roles, and key accomplishments
E-commerce Ops & Support Manager
Dream Controller
Feb 2026 - Present (6 months)
Managed customer support for a Shopify store, handling orders, payments, shipping, returns, and exchanges. Coordinated with fulfillment and production teams to resolve post-purchase issues and improved support workflows to reduce resolution time.
Ecommerce Assistant - Store Ops
CasaRosa
Aug 2025 - Present (1 year)
Supported day-to-day ecommerce store operations by managing product listings and processing orders. Provided customer support for inquiries and order-related issues, while keeping product information and inventory listings accurate.
Freelance Ecommerce Specialist
Self-Employed
Sep 2023 - Present (2 years 11 months)
Built and managed ecommerce stores for individual clients across different industries. Supported Shopify store setup and product listings, optimized product pages, and provided ongoing order management and issue troubleshooting.
E-commerce Specialist
Calexico Neighborhood House
Mar 2025 - Jul 2025 (4 months)
Managed online sales operations for thrift store items through ecommerce platforms. Researched market prices and created optimized product listings with accurate descriptions and images, collaborating with leadership to identify items and determine selling strategies.
Ecommerce Assistant - Store Setup
Business Booster
Apr 2024 - Jun 2025 (1 year 2 months)
Assisted with creating and setting up complete ecommerce stores for clients. Supported store configuration, managed product listings and store content, and provided follow-up troubleshooting support after launch.
Education
Degrees, certifications, and relevant coursework
University of Science Semlalia
Bachelor of Science in Physics, Physics
2015 - 2018
Earned a Bachelor degree in Physics at the University of Science Semlalia from 2015 to 2018.
Hassan Ibn Tabit High School
High School Diploma, High School
2011 - 2014
Completed a High School Diploma at Hassan Ibn Tabit High School from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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