Ayomide Oladoye
@ayomideoladoye
I recruit, onboard, and lead teams that meet HR and recovery targets.
NigeriaWhat I'm looking for
I've managed high-volume customer support at FairMoney Microfinance Bank, handling 90 to 150 inquiries daily across phone, email, and live chat while supporting loan applications, repayment reminders, and SLA compliance.
At New Edge Finance Nigeria Limited, I led more than 20 loan recovery agents, recruited and onboarded team members, and built training materials for effective integration. I also authored and implemented the company credit policy, produced management reports, and coached staff through performance reviews.
My background spans full-cycle recruitment, candidate sourcing, employee relations, performance management, HR policy development, collections, and customer-facing operations.
I'm pursuing CIPM certification and bring hands-on experience with ATS, HR technology, CRM systems, compliance documentation, and remote collaboration tools.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fair Money Microfinance Bank
Apr 2025 - Present (1 year 4 months)
Manages 90 to 150 customer inquiries daily across phone, email, and live chat, ensuring high first contact resolution and satisfaction. Prepares loan documentation and guides customers through applications, reducing processing delays.
Team Lead, Loan Recovery
New Edge Finance Nigeria Limited
Jan 2022 - Mar 2025 (3 years 2 months)
Led a team of over 20 recovery agents, overseeing operations, performance appraisals, and staff development to meet monthly recovery targets. Authored and implemented the company credit policy, reducing bad debt exposure and ensuring regulatory compliance.
Collection Officer
Transnnet Financial Nigeria Limited
May 2020 - Dec 2021 (1 year 7 months)
Recovered 60 to 75 percent of overdue accounts through proactive follow-up, negotiation, and structured payment plans. Compiled monthly debt analysis reports providing accurate aging summaries and recovery forecasts for management.
Inbound Customer Support
Transnnet Financial Nigeria Limited
Jul 2019 - May 2020 (10 months)
Delivered multi-channel support via live chat, phone, and email with consistently high first contact resolution rates. Logged all customer interactions in CRM and ticketing systems, maintaining full audit trails and data integrity.
Customer Service Representative
Longe Medical Center
Dec 2017 - Jun 2019 (1 year 6 months)
Managed high-volume inbound patient inquiries on appointments, billing, and release of information requests under strict HIPAA compliance. Built and maintained relationships with patients, attorneys, and insurance companies to facilitate smooth information processing.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Contract, Project and Facility Management
Professional Certification, Contract, Project and Facility Management
Completed professional training in contract, project, and facility management in November 2018.
Ekiti State University
Bachelor of Science, Accounting
2012 - 2017
Pursued a Bachelor of Science in Accounting, gaining a strong foundation in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
coral-wilmette-87.tiiny.siteJob categories
Skills
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