Ayodeji Salami
@ayodejisalami1
Senior Data Analyst and AI automation specialist turning complex data into actionable business intelligence.
NigeriaWhat I'm looking for
I’m a results-oriented Data Analyst and AI Automation Specialist with 7+ years of experience transforming complex datasets into business intelligence that improves operational efficiency, reduces costs, and strengthens customer satisfaction. I’m known for delivering scalable Power BI reporting systems, automating manual workflows, and enabling executives to make data-backed decisions.
In my recent role, I addressed workforce scheduling inefficiencies and overtime costs in a 200+ agent support operation by designing AI-driven forecasting models and automated SQL/Power BI staffing dashboards. I implemented real-time SLA monitoring and predictive scheduling automation, improving scheduling efficiency by 20%, boosting reporting accuracy by 25%, and lowering overtime costs.
Across Flutterwave and Tek Experts, I analyzed 50,000+ monthly customer interactions, built centralized KPI dashboards, and developed automated reporting frameworks that improved service quality scores by 15% and increased CSAT by 10% quarter-over-quarter. I also strengthened performance through data-driven coaching frameworks, predictive complaint trend analysis, and automation that cut manual reporting time by 40%—and I bring a measurable-impact mindset using the SEAT approach.
Experience
Work history, roles, and key accomplishments
Designed AI-driven forecasting models and automated SQL/Power BI dashboards for workforce planning. Implemented real-time SLA monitoring and predictive scheduling workflows, improving scheduling efficiency by 20% and reducing overtime costs.
Analyzed 50,000+ monthly customer interactions to identify recurring customer pain points and operational bottlenecks. Built Power BI KPI dashboards and automated reporting frameworks that improved service quality by 15% and increased CSAT by 10% quarter-over-quarter.
Data Analyst Intern
10Alytics
Apr 2024 - Nov 2024 (7 months)
Engineered ETL pipelines using SQL and Python, loading datasets into Snowflake and BigQuery with automated quality checks. Built Power BI and Tableau dashboards and developed a churn prediction model using Scikit-Learn to achieve 85%+ accuracy.
Quality Analyst – Microsoft 365
Tek Experts
Nov 2021 - Jun 2023 (1 year 7 months)
Built Excel-based productivity dashboards tracking 15+ KPIs across a 100-agent operation and used analysis to resolve process inefficiencies, improving operational efficiency by 30%. Created data-backed coaching and training frameworks and used automation to reduce repetitive reporting and improve data governance compliance.
Client Experience Associate
Tek Experts
Apr 2018 - Oct 2021 (3 years 6 months)
Analyzed client performance data to identify at-risk accounts and improve retention by 50%. Automated Excel reporting to cut manual effort by 5+ hours weekly and applied predictive analytics to anticipate complaint trends, reducing inbound complaints by 70%.
Customer Service Representative
ISON BPO (MTN Nigeria)
Aug 2015 - Jul 2017 (1 year 11 months)
Used customer feedback and operational data to optimize case resolution workflows, reducing average response times by 50% and improving first-contact resolution rates. Supported sales optimization through customer segmentation and upselling analysis.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science (B.Sc.), Botany
Earned a B.Sc. in Botany from the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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