AYODEJI SALAMI
@ayodejisalami
Workforce Manager and Data Analyst driving operational improvements through data-driven forecasting and BI.
NigeriaWhat I'm looking for
I am a results-driven Workforce Manager and Data Analyst with over four years of experience in fintech operations and customer excellence, focused on translating raw data into operational strategy and measurable outcomes.
At Flutterwave I built automated ETL pipelines, predictive forecasting models, and interactive Power BI dashboards that reduced underutilization by 15% and improved SLA adherence by 20%; I also developed a real-time Downtime & Adherence Tracker that increased team availability by 10%.
I bring strong technical skills in SQL, Python, Snowflake, Power BI and BigQuery, and a proven ability to design scalable analytics solutions, lead root-cause analyses, and deliver executive-level BI that shortens reporting cycles and improves decision-making.
Experience
Work history, roles, and key accomplishments
Conceptualized and deployed real-time downtime and adherence tracking and automated Power BI staffing dashboards that reduced underutilization by 15% and improved SLA adherence by 20% through data-driven capacity planning.
Built automated sentiment analysis and executive BI dashboards that increased CSAT by 10%, reduced weekly reporting time by 40%, and implemented routing changes that cut error rates by 25%.
Data Analyst Intern
10Alytics
Apr 2024 - Nov 2024 (7 months)
Developed ETL pipelines centralizing interaction data into Snowflake/BigQuery and built a Scikit-Learn churn model that reduced churn by 15% through proactive retention strategies.
Quality Analyst
Tek Experts
Nov 2021 - Jun 2023 (1 year 7 months)
Established data-driven performance review protocols and redesigned QA feedback loops, boosting team productivity by 30% and increasing lead generation by 50%.
Client Experience Associate
Tek Experts
Apr 2018 - Oct 2021 (3 years 6 months)
Developed predictive retention models that reduced complaint volumes by 70% and increased customer retention by 50% through targeted interaction analysis and intervention.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Botany
Completed a Bachelor of Science in Botany at the University of Lagos, focusing on foundational biological sciences.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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