Ayobami Oyeyemi

I am a results-driven customer service and administrative professional with demonstrated success improving customer satisfaction, optimizing processes, and managing high-volume ticket queues using tools like Zendesk. I consistently meet SLA requirements, achieved notable CSAT improvements (25–30%), and reduced turnaround times through effective escalation and collaboration.

I bring strong communication, conflict-resolution, and cross-selling skills, coupled with experience in call, email, and live-chat support across omnichannel environments. My background includes formal training in customer service and Microsoft tools, plus classroom teaching experience that strengthened my organization and stakeholder-management capabilities.