Ayobami Oyeyemi
@ayobamioyeyemi
Experienced administrative professional with a proven track record in customer service.
What I'm looking for
I am an experienced administrative professional with a strong background in customer service and a proven track record of enhancing customer satisfaction. My career has been marked by my ability to lead cross-functional teams and resolve complex issues efficiently. I am dedicated to optimizing processes and fostering high performance in dynamic environments, ensuring that both customer and organizational needs are met effectively.
Throughout my career, I have consistently delivered top-tier customer service, as evidenced by my role as a Customer Service Executive at Jack Nickel Integrated Concepts Ltd, where I achieved a 25% increase in customer satisfaction ratings. My previous experience as a Customer Support Officer at Surebet247 further honed my skills in effective communication and problem-solving, leading to a 30% increase in customer satisfaction ratings. I am committed to innovation and operational efficiency, always striving to enhance the customer experience through analytical thinking and relationship building.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Jack Nickel Integrated Concepts Ltd
Jul 2024 - Present (11 months)
Delivered top-tier customer service and support, resolving inquiries efficiently. Improved customer satisfaction by 25% through quick resolution processes and collaborated with internal teams to address complex issues.
Customer Support Officer
Surebet247
May 2023 - May 2024 (11 months)
Assisted a high volume of customers daily, increasing satisfaction ratings by 30% through effective communication and timely issue resolution. Collected feedback to drive process improvements and promoted company products.
Classroom Teacher (NYSC)
ADS Grammar School
Nov 2021 - Nov 2022 (1 year)
Created personalized learning plans and conducted group tutoring sessions to foster critical thinking. Engaged students using technology and visual aids, improving retention and comprehension.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science (Hons), Physiology
2016 - 2021
Kings and Queen College
Secondary School Leaving Certificate, Secondary Education
2009 - 2012
Florin Tech Computer College
Certification, Computer Science
Trained and certified in Computer Appreciation and Microsoft Packages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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