Open to opportunities

Ayesha Clarke

@ayeshaclarke

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Experienced Group Benefit professional with a focus on client satisfaction.

Canada

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What I'm looking for

I am looking for a role that values collaboration, innovation, and client satisfaction, with opportunities for growth.

I am an experienced and results-driven Group Benefit professional with over 15 years of expertise in managing group benefit programs. My career has been marked by a proven track record in new business development, key account management, and executing full sales cycles. I excel at analyzing client needs and delivering exceptional service, which has allowed me to build long-lasting relationships and consistently exceed client expectations.

Throughout my career, I have successfully managed a portfolio generating over $30 million in annual revenue. I have led end-to-end sales processes, identified growth opportunities, and consistently met or exceeded sales goals. My skills in creative problem-solving, negotiations, and leadership have been instrumental in driving revenue growth and optimizing benefit solutions for mid-to-large sized groups.

In my current role as Director of Operations, I oversee the company’s benefits program and serve as the primary contact for employees regarding benefit inquiries. I am passionate about fostering team collaboration and maintaining operational excellence, ensuring that our clients receive tailored solutions that meet their needs while driving value and streamlining operations.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Dak Forming Ltd.

Jan 2024 - Present (1 year 9 months)

Led the full administration and strategic oversight of the company's benefits program. Managed operational functions including hiring, team coordination, project logistics, and budget for new projects.

Benefits Administration Operational Management Budget Management Team Coordination Logistics Hiring coordination

Account Executive

Major Group

Jan 2023 - Present (2 years 9 months)

Managed the Ontario block, overseeing service delivery and client satisfaction. Developed and managed operations and strategies for the Ontario market, collaborating with the Ontario Sales Director to establish sales goals.

Operations Management Sales Strategy Negotiation Relationship Management Business Development

Business Development Associate

JohnstonGroup

Jan 2019 - Present (6 years 9 months)

Managed a portfolio generating over $30 million in annual revenue, driving business growth in the Ontario region. Led end-to-end sales processes, from prospecting to closing deals, achieving sales objectives.

Business Growth Sales Processes Relationship Building Negotiation Marketing Strategies

Account Coordinator/Customer Service

Penmore Financial Group

Jan 2019 - Present (6 years 9 months)

Assisted clients in resolving issues with various insurance carriers and compiled experience and claims data for yearly client renewals and reports. Provided benefit support to plan members and administrators.

Benefit Support

Client Service Specialist

Great-West Life Assurance Company

Jan 2008 - Present (17 years 9 months)

Managed mid-to-large group implementations, ensuring seamless onboarding and conducted quarterly Group Benefit sessions for new clients. Provided high-level service to mid-large sized groups, maintaining client and advisor relations.

Group Benefit Implementation Onboarding Client Services Relationship Management Claims Management Drug Solution Team

Education

Degrees, certifications, and relevant coursework

George Brown College

Diploma, Business Marketing

2003 - 2005

Completed a comprehensive program in Business Marketing, gaining foundational knowledge in marketing principles and strategies. Focused on developing skills essential for business development and client engagement.