Open to opportunities

ayesha ali

@ayeshaali1

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Client Advisory & Support Specialist with 3.5+ years in customer-focused support.

India

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What I'm looking for

I seek remote client-advisory or support roles where I can apply CRM expertise, handle escalations, ensure process compliance, improve workflows, and collaborate with supportive teams that prioritize customer trust over hard selling.

I am an Operations & Support Specialist with 3.5+ years at Amazon and Redisolve, delivering client-focused advisory and support in fast-paced environments. I simplify complex topics, resolve queries with empathy, and maintain meticulous attention to detail to build trust and guide informed client decisions.

I am proficient in CRM tools, Google Workspace, MS Office, and chat/ticketing systems, and I thrive in remote, distributed teams. I focus on process compliance, accurate documentation, and improving resolution workflows while handling escalations and transaction investigations with care.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

Redisolve

Nov 2024 - Feb 2025 (3 months)

Handled escalated refund and transaction-related cases with strict adherence to compliance standards and accurate documentation. Collaborated with management and cross-functional teams to resolve complex cases and improve resolution processes.

Subject Matter Expertise Refund Investigation Compliance Documentation Cross Functional Collaboration CRM Zendesk Process Improvement

Customer Service Representative (Retail)

Amazon

Aug 2024 - Nov 2024 (3 months)

Communicated with customers via phone and email to resolve refund and order-related concerns, escalating complex issues to specialist teams to ensure timely resolution. Maintained transparency and professionalism to deliver a stress-free customer experience.

Customer Support Email Support Phone Support Escalation Management CRM Zendesk Communication Order Management

Customer Support Executive - C.A.P

Amazon

Jul 2023 - Jan 2024 (6 months)

Investigated and resolved complex customer transaction issues, ensuring accuracy and compliance with company policies while processing refund requests. Analyzed account and payment data to identify discrepancies and guided customers to satisfactory outcomes.

Customer Support Data Analysis Compliance CRM Zendesk Google Workspace Communication

Customer Support Specialist

Techno India

Guided customers through order and platform-related queries via phone and chat, resolving issues promptly using SOPs and documentation. Built lasting relationships by providing empathetic, tailored support in a high-volume environment.