Open to opportunities

Aydrianna Davis

@aydriannadavis

Operation Analyst and Customer Service professional with 20+ years delivering accurate support and strong client relationships.

United States

Message

What I'm looking for

I’m looking for a progressive, innovative agency where my 20+ years of experience will be value-driven and utilized. I want to support teams with accurate operations, strong customer service, and practical problem-solving.

I’m an Operation Analyst I and TeamLead Subject Matter Expert at the Department of Revenue, where I focus on collaborative monitoring and accuracy, support Child support clients, and help my team move tasks forward. I also create and document work performed in Excel and produce judicial referrals to support enforcement actions.

My career is built on consistent customer service and problem resolution, supported by strong communication and organization skills. I’ve provided client support through in-person visits and chats, created written agreements, and updated cases with clear notes to keep services on track.

I’ve also brought training and operational support across multiple environments, from Flight Attendant Training at Spirit Airlines to staff and pharmacy work at Broward County Health Department and Aetna Rx Home Delivery. As a Pharmacy Technician Trainer, I taught policies and procedures and trained technicians on Oracle systems while creating and updating the pharmacy technician manual.

I bring a steady, service-first mindset to every team, along with a structured approach to accuracy—whether coordinating workflows, documenting outcomes, or certifying/recertifying people for medication access as an ADAP Coordinator. I’m seeking a progressive, innovative agency where my 20+ years of experience can add immediate value.

Experience

Work history, roles, and key accomplishments

Current

Operation Analyst I (Team Lead SME)

Current

Department of Revenue

Jun 2025 - Present (1 year 1 month)

Serves as an Operation Analyst I and team lead subject matter expert for the Judicial Team, supporting collaborative monitoring and accuracy. Provides customer service for child support clients and creates documentation, judicial referrals, and enforcement/contingency-related workflows.

FLWise Excel Customer Service Case Management Motion Enforcement Workflows

Customer Service Representative

Department of Revenue

Apr 2024 - Jun 2025 (1 year 2 months)

Provided customer service support for child support clients through in-person interactions and chats. Prepared written agreements for non-payment situations and updated driver license information and case notes.

Customer Service Agreements Chat

Staff Assistant (TB)

Broward County Health Department

Oct 2022 - Jul 2024 (1 year 9 months)

Prepared tuberculosis medications and corresponding patient reports. Conducted research to support patient understanding of tuberculosis, maintained medication records, and placed medication orders.

Medication Preparation TB Patient Records Research Report Preparation

Guest Service Agent

Spirit Airlines

Oct 2022 - Jan 2024 (1 year 3 months)

Provided customer service to Spirit and non-Spin guests. Assisted with guest and bag check-in and boarding, printed reports for pilots and flight attendants, and communicated operational delay and question information to operations.

Passenger Service Boarding Assistance Operational Coordination

Pharmacy Technician/ADAP Coordinator

Broward County Health Department

Dec 2020 - Feb 2023 (2 years 2 months)

Translated and filled prescriptions for clients receiving medications for HIV/AIDS, STD, family planning, and travel needs, and supported inventory, reports, and pharmacy stocking. As an ADAP Coordinator, certified and recertified clients for HIV/AIDS medication access and coordinated with insurance companies to obtain medications in a timely manner.

Prescription processing HIV Medication Support Inventory Support Report Preparation ADAP Certification Recertification Insurance Coordination

Flight Attendant Training

Spirit Airlines

Jul 2022 - Aug 2022 (1 month)

Completed training focused on aircraft schematics and on-board customer service. Trained on emergency equipment use and on flight attendant policy and procedures.

Schematics Customer Service Emergency Equipment Operation

Customer Service Rep

1800PetMeds

Mar 2018 - Oct 2021 (3 years 7 months)

Handled customer service and placed daily medication and pet supply orders. Answered customer questions regarding promotions and order updates or other information.

Customer Service Pet Medication Ordering Pet Supply Purchasing Promotion

Pharmacy Technician Trainer

Aetna Rx Home Delivery

Feb 2019 - Nov 2020 (1 year 9 months)

Trained pharmacy technicians on policies and procedures for Aetna Rx Home Delivery. Provided Oracle system training for day-to-day functions and created/updated a pharmacy technician manual.

Oracle Pharmacy Technician Manual Maintenance Calculations

Senior Clerk

Broward County Health Department

Dec 2018 - Nov 2020 (1 year 11 months)

Provided daily client interaction to ensure clients received correct food packages. Issued food vouchers in the WIC program and completed data entry for client demographics, income, household size, and related forms and reports.

WIC Programs Data Entry Client Demographics and Income Tracking

Customer Services Rep Trainer

Marcom Technologies

Oct 2018 - Dec 2019 (1 year 2 months)

Trained customer service representatives on soliciting customers for product offers (e.g., Chase Bank and FPL). Supported training department processes and handled additional duties including answering phone calls and checking and answering mail.

Customer Service Training Sales Offer Solicitation Training Support