Ayanna Verser

I’m an operations-driven professional with 5+ years of experience in project coordination, staff management, and creative production. With a Radio, Television, & Film background and a reputation for a “low-ego approach to work,” I bring steady process and clear communication to fast-moving teams.

In my current Office Manager role (with COO-level responsibilities) at Volition Collective Counseling, I deliver 400+ hours of project support across 10+ employees. I maintain calendars, email accounts, and mental health platforms for 12+ therapists, acting as a primary liaison between therapists and clients and handling inquiries within 4 hours on average.

I’m also trusted for accuracy, compliance, and revenue operations—credentialing 10+ therapists with 6+ insurance panels, managing CAQH attestations, and reducing onboarding delays from weeks to days. I manage $21,000+ annual partnership billing with 100% invoice accuracy and zero payment disputes over 2+ years, while auditing client billing and clinical notes to reduce rejected reimbursements.

Creatively, I’ve owned production and growth efforts—maintaining an agency website for 5+ years and growing social media presence across Facebook and Instagram with campaigns that increased engagement. Previously, as Creative Director at Freedom Church, I directed 200+ hours of digital projects and led a creative team of 10+ volunteers, including managing social and media outlets like Instagram and Spotify.