Ayana Williams

Contributed to the development of AI models understanding and interpreting healthcare roles and information. Used training and knowledge to create viable models of clinical and administrative activities.

Oversaw daily warehouse operations, improved logistics processes, and led a high performing team. Maintained high standards in safety, quality, and productivity while meeting deadlines and achieving KPIs.

Supported patients with chronic conditions in need of high demand medications. Coordinated prescription fulfillment, benefits verification, denials, prior authorizations, and patient onboarding, utilizing Salesforce and other systems to manage patient cases and ensure seamless communication.

Secured timely transport of pharmaceuticals and sensitive healthcare materials. Ensured proper handling in compliance with HIPAA regulations and biohazard safety protocols, maintained accurate delivery logs, and followed strict chain-of-custody procedures.

Provided Tier 1 support for EPIC EMR system and MyChart users, assisting patients, family members, and hospital staff. Communicated complex steps for password resets, system updates, error resolution, printing issues, software updates, and Salesforce navigation through a ticketing system.

Managed a small group of clinical professionals in performing allergy skin testing and treatment under direct provider supervision. Provided patient education, prepared treatment vials and serums, maintained inventory, and handled billing and insurance coordination.

Provided clinical and administrative support for four Immunology Specialists within a private practice. Duties included patient check-in/out, scheduling, collecting copays, obtaining vital signs, assisting with skin testing, pulmonary function testing, allergy serum preparation, injection administration, and electronic patient referral coordination.

Provided support within a single provider private practice including obtaining vitals, patient check in/out, appointment setting and confirmation, insurance verification, billing, and coordinating insurance appeals and denials. Also assisted with medication referrals and pharmacy issue support.

Shadowed administrative and clinical health professionals to assist with patient check in/out, insurance verification, health information management, injections, pulmonary function testing, assisting with provider in-office procedures, and documentation.

Volunteer role to enhance attention to detail, support daily office functions, provide skilled patient care, clinical procedures, and administrative tasks including scheduling, EMR functions, patient education, and chiropractic procedure assistance.

Provided professional and empathetic care to adults in home settings, including obtaining vital signs, feeding, bathing, and transporting for specialty testing or procedures. Offered quality care of 10-15 clients per 8-hour shift.

Provided professional and empathetic care to adults in a medical rehabilitation center, including obtaining vital signs, feeding, bathing, and transporting for specialty testing or procedures. Offered quality care of 10-15 clients per 8-hour shift.

Pursuing a Technical Project Management program with anticipated graduation in 2028.

Certified in CPR and BLS for Healthcare Providers from July 2012 to 2023.

Grade: 3.8

Activities and societies: President's List for 4.0 GPA in Spring 2011; Honors List for 3.5+ GPA in Summer 2011, Fall 2011, Spring 2012, Winter 2012; Peer Tutor Award in Fall 2011, Winter 2012, Spring 2012

Earned an Associate degree in Medical Assisting with a GPA of 3.8, graduating in September 2013. Also earned Certified Medical Assistant (AAMA) certification in May 2013.

Earned Home Health Aide certification in November 2009.

Earned Certified Nursing Assistant certification in May 2003.