Axel Gouin
@axelgouin
Customer service and technical support agent at Nordia, helping customers with technical issues and product support.
Côte d'IvoireWhat I'm looking for
At Nordia, I provided customers with technical assistance and support for products and services, using internal IT tools.
As a Technical Support Agent at Uni Marketing, I assisted customers with technical issues and supported them with products and services.
At Telus, I offered tailored plans and products, managed client records in the internal system, and carried out cross-selling and upselling.
My education in property and casualty insurance and logistics and transportation gives me a foundation in claims management, risk assessment, and logistical operations.
Experience
Work history, roles, and key accomplishments
Customer Service / Technical Support Agent
Nordia
Dec 2021 - Mar 2025 (3 years 3 months)
Provided technical assistance to customers and supported products and services. Utilized internal IT tools and delivered customer service.
Technical Support Agent
Uni Marketing
Nov 2023 - Mar 2024 (4 months)
Provided technical support to customers and supported products and services. Utilized internal IT tools and delivered customer service.
Offered tailored plans and products, met and exceeded sales targets, and provided fast and courteous customer service. Managed client records in the internal system and performed cross-selling and upselling.
Education
Degrees, certifications, and relevant coursework
Collège Communautaire du Nouveau-Brunswick
D.E.C., Property and Casualty Insurance
2019 - 2021
Activities and societies: Class Representative, 2019-2021
Completed a D.E.C. in Property and Casualty Insurance from 2019 to 2021.
Institut Universitaire d'Abidjan
Bachelor's degree, Logistics and Transportation
2015 - 2019
Completed a Bachelor's degree in Logistics and Transportation from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Côte d'IvoireAuthorized to work in
Salary expectations
Job categories
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