AW Services
@awservices
IT support specialist at Advent Health Hospital who configured and deployed equipment for medical staff.
United StatesWhat I'm looking for
At Advent Health Hospital, I worked with a team to configure and deploy equipment for medical staff, including PCs, printers, mobile devices, and other equipment.
I coordinated equipment delivery and installation, met with stakeholders on Go-Live efforts, and imaged, staged, and refreshed PCs, laptops, and printers. I also processed customer requests through ServiceNow and arranged on-site troubleshooting visits.
At CompuCom NSC Global-Disney, I created and maintained a Microsoft Access database with an SQL Server back end to process equipment. I also prepared and refreshed PCs, handled component changes, and troubleshot PC and operating system issues.
Experience
Work history, roles, and key accomplishments
IT System & Service Technician
Advent Health Hospital
Apr 2019 - Nov 2025 (6 years 7 months)
Configured and deployed IT equipment for medical staff, coordinated installations, and processed service tickets via ServiceNow. Provided troubleshooting and break/fix support, and configured mobile devices for hospital staff.
PC Analyst
CompuCom NSC Global-Disney
Apr 2006 - Jan 2019 (12 years 9 months)
Created and maintained a Microsoft Access database with SQL Server backend for equipment tracking. Prepared, staged, and refreshed PCs for Disney upgrades, and performed troubleshooting and repairs.
Education
Degrees, certifications, and relevant coursework
NC State Board of Community Colleges
GED, General Education
Earned a GED from the NC State Board of Community Colleges in Raleigh, NC.
The Center for Technology Training
A+ Certification, Information Technology
Completed A+ Certification training at The Center for Technology Training in New York, NY.
HP Online
HP Laptop and Printer Training, Hardware
Completed HP Laptop and Printer training online.
Lenovo Online
Lenovo Laptop Training, Hardware
Completed Lenovo Laptop training online.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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