At ATINITY SOLUTIONS, I managed client communication from discovery and requirements gathering through proposals, pricing, and ongoing coordination. I also supported KPI tracking, reporting, and workflow improvements.
At HART INSURANCE (via Edge), I supported policyholders, carriers, and agents with policy and claims documentation, follow-ups, and service requests. I helped introduce structured intake forms and workflows that reduced average onboarding turnaround from approximately 5–7 days to around 3 days.
Earlier, at CONCORDIA JEANS, I maintained accounting records and month-end reporting, digitized financial records, and helped reduce month-end close from approximately 12 days to 7. My experience also includes outbound prospecting, appointment setting, and sales development.

