Open to opportunities

Awa Diagne

@awadiagne

Message

Security-focused community liaison with crisis management and compliance expertise.

United States

Message

What I'm looking for

I seek a frontline security role where I can apply crisis management, compliance, and strong communication to keep people and data safe while growing in security operations.

I am a security-focused community liaison with extensive experience in crisis management, regulatory compliance, and protecting sensitive information across healthcare and customer-facing environments.

I hold a valid Security Guard license and have trained and supervised staff on safety protocols while facilitating workshops and ensuring HIPAA-compliant handling of patient data.

I deliver calm, clear communication in high-pressure situations, resolve conflicts tactfully, and apply strong attention to detail to maintain secure operations and mitigate risks.

Experience

Work history, roles, and key accomplishments

Current

Telemarketer

Current

Libon

Jun 2025 - Present (4 months)

Promoted secure app usage and protected user personal information during sign-ups while exceeding outreach targets through clear communication and privacy-conscious customer interactions.

Customer Outreach Privacy)Communication Lead Generation Problem Solving

Current

Community Liaison Worker

Current

NYC Health + Hospitals

Jul 2024 - Present (1 year 3 months)

Ensured secure handling of confidential patient information and HIPAA compliance while responding to crises with calm instructions to protect patients and staff; facilitated safety and security workshops and acted as liaison between providers and families.

HIPAA Crisis Management Security Protocols Workshop Facilitation Confidential Records Handling Communication Conflict Resolution

Care Navigator

UnitedHealthcare

Aug 2023 - Dec 2023 (4 months)

Managed secure handling of personal health data and coordinated referrals and follow-ups with healthcare teams to ensure safe delivery of services and resolution of security-related issues.

Data Security Care Coordination Documentation Referral Management Problem Solving Healthcare Compliance

Supervisor

Essen Medical

May 2023 - Aug 2023 (3 months)

Supervised staff to enforce workplace safety and security protocols, trained new employees on procedures, and resolved operational issues to maintain a secure working environment.

Staff Supervision Security Protocols Onboarding Compliance Monitoring Incident Response Team Leadership

Health Concierge

CVS/Aetna

Aug 2021 - Mar 2023 (1 year 7 months)

Handled sensitive client health data ensuring confidentiality and compliance with privacy laws while coordinating secure communication between healthcare professionals and patients and resolving access barriers.

Confidentiality Care Coordination Privacy Law Problem Solving Documentation