Avelena Marquez
@avelenamarquez
Sr. business analyst improving Federal Reserve payment operations through compliance, SOPs, and process optimization.
United StatesWhat I'm looking for
I support the Federal Reserve Bank of Atlanta’s mission-critical payment systems and insurance operations, focusing on end-to-end setup and maintenance of customer payment profiles, ACH agreements, and file processing. I troubleshoot and validate payment files, guide customers through system changes and regulatory updates, and act as the final checkpoint for accuracy and compliance.
Beyond daily support, I’ve authored SOPs and training manuals used for onboarding and refresher training, and I lead process improvement using Lean Six Sigma—building flowcharts and workflow enhancements to improve turnaround times and regulatory compliance. Earlier in my career at GEICO, I led underwriting quality control across 50-state operations and applied Lean Six Sigma to streamline workflows and audits.
Experience
Work history, roles, and key accomplishments
Sr. Business Analyst
Federal Reserve Bank of Atlanta
Oct 2012 - Present (13 years 10 months)
Oversaw end-to-end setup and maintenance of customer payment profiles, ACH agreements, and file processing for Federal Reserve payment systems. Authored SOPs and training manuals, and served as final checkpoint for quality and compliance.
Directed quality control, auditing, and training across 50-state underwriting operations. Authored procedural manuals and applied Lean Six Sigma methodologies to streamline workflows.
Assessed policy applications and risk profiles to determine insurability and compliance with state regulations. Collaborated with field representatives and actuaries to make informed underwriting decisions.
Handled high-volume inbound customer calls to process claims and facilitate policy changes.
Managed account reconciliation and billing adjustments, ensuring accuracy in payments and collections.
Supported customer satisfaction by resolving inquiries and providing guidance on coverage and account updates.
Education
Degrees, certifications, and relevant coursework
Geico
Certification, Business Process Improvement
Completed Yellow Belt, Lean Six Sigma, and Management certifications.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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