Open to opportunities

Autumn Vuillier

@autumnvuillier

Message

Customer service and administrative professional who ensures accurate documentation in fast-paced healthcare settings.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can support patients or customers, deliver excellent service, and take ownership of accurate documentation and confidential record keeping—preferably with opportunities to grow, train, and improve day-to-day operations.

I’m a dynamic customer service professional with over 5 years of combined call center and administrative experience. I bring strong communication, meticulous documentation, and proficiency with multi-line phone systems, consistently handling inbound inquiries while maintaining confidentiality and attention to detail.

As a Production Manager for The Sweet Support Company, I transcribe notes and document information for clinicians, supporting daily operations through remote administrative duties and organized record keeping. I’ve also trained new hires on documentation standards and office protocols, and I build on healthcare experience from my Medical Assisting Externship—conducting patient interviews, charting information, and updating electronic health records (EHR).

Experience

Work history, roles, and key accomplishments

Current

Production Manager

Current

The Sweet Support Company

Jun 2022 - Present (4 years)

Transcribed clinician notes and documented information with accuracy and strict confidentiality in behavioral health settings. Supported daily operations through remote administrative work and trained new hires on documentation and office protocols.

Behavioral Health Documentation Confidentiality Remote Administrative Support Record keeping

Medical Assisting Externship

Mission My Care Now

Mar 2022 - Apr 2022 (1 month)

Conducted patient interviews and communicated test results using clear verbal and written communication. Charted patient information in medical records and completed administrative tasks including EHR data entry to ensure accurate documentation.

Patient Charting Administrative Support Verbal Communication Written Communication

Customer Service Representative

Iwanna

Dec 2013 - May 2015 (1 year 5 months)

Greeted clients and handled inbound calls, delivering courteous and efficient service in a fast-paced environment. Conducted consultations, addressed client inquiries, and supported general office operations including creating advertisements.

Customer Service Consultation Administrative Support Office Operations

Customer Service Representative

Sitel

May 2008 - Dec 2011 (3 years 7 months)

Answered inbound calls in a call center, managing customer accounts and resolving issues professionally. Used multi-line phone systems and computer applications to document interactions and maintain accurate records.

Call Center Support Inbound Calls Customer Account Management Multi Line Phone Systems Interaction Record keeping