Lalaaa An

I am a healthcare authorization specialist with over five years of experience in high-volume call center and authorization environments, skilled at managing 40–90 prior authorization cases daily, Medicaid pre-service authorizations, provider outreach, and claims inquiries. I ensure accurate documentation, coding verification, and compliance with federal healthcare guidelines while supporting patient navigation and behavioral health referrals.

I've worked remotely handling high call volumes and complex authorizations, and have a solid background in medical billing, invoice and payment processing, and managing past-due balances. I am proficient with Microsoft Office Suite, QuickBooks, Paylocity, CRM platforms, electronic health systems, and case/documentation management software, and I prioritize clear provider communication and HIPAA-compliant data handling.