Austin Saldanha
@austinsaldanha
Senior Data Analyst at Shaadi.com who built reporting for 1,200+ agents and improved member connectivity from 75% to 91%.
IndiaWhat I'm looking for
At Shaadi.com, I built service operations reporting from scratch, bringing daily visibility to member connectivity, conference calls, CSAT, and renewal revenue across 450+ service agents. Member connectivity improved from 75% to 91% after operations leadership gained visibility into underperforming offices and advisors.
I own revenue reporting for 800+ sales agents and share analysis with sales and operations leaders to guide decisions. I also consolidated eight manual reports into one Excel dashboard, reducing daily reporting time from three hours to 20 minutes.
Experience
Work history, roles, and key accomplishments
Senior Data Analyst
Shaadi.com
Jan 2024 - Present (2 years 9 months)
Built end-to-end service ops reporting from scratch, improving member connectivity from 75% to 91% and growing service revenue by 50%. Owns daily, weekly, and monthly revenue reporting for 800+ sales agents and supports sales leadership with ad-hoc deep dives.
Maintained daily and weekly MIS reports for the Ladders account using CRM data pulls and Advanced Excel. Prepared standardized performance reports for managers and ensured reporting accuracy and on-time delivery within SLA.
Consultant
Shiv Associates
Aug 2018 - Nov 2019 (1 year 3 months)
Visited client sites to maintain statutory compliance registers for ESIC and PF deductions across employee payrolls. Filed eChallans and ensured compliance documentation was accurate and submitted on time.
Education
Degrees, certifications, and relevant coursework
Scaler Academy
Data Science and Analytics Program, Data Science and Analytics
Enrolled in the Data Science and Analytics Program, with SQL and Python modules completed; currently in progress.
University of Mumbai
Master of Science, Information Technology
2019 - 2021
Pursued a Master of Science in Information Technology, focusing on advanced computing and data analytics.
Forage
KPMG Data Analytics Consulting Virtual Internship, Data Analytics
Completed a virtual internship in data analytics consulting, gaining practical experience in data-driven problem solving.
University of Mumbai
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science, building a strong foundation in programming and computer systems.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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