nirmal kaur
@nirmalkaur1
Lead Data Analyst delivering KPI dashboards and SLA-governed analytics with 9+ years across APAC, EMEA, and US.
IndiaWhat I'm looking for
I’m a results-driven Lead Data Analyst with 9+ years of experience in Business Intelligence, MIS Reporting, and Operations Analytics across APAC, EMEA, and US regions. In my current role as Lead Data Analyst, Scrum Master & SLA Manager at HCL Technologies, I led end-to-end analytics for project financials (invoicing, credits, variance analysis), improving financial reporting accuracy by 20%.
I build and maintain PMO dashboards and performance reports in Power BI, automate recurring MIS reports with Power Query and DAX (saving 8+ hours weekly), and improve delivery outcomes through rigorous data validation. I also manage ServiceNow ticket scrubbing and SLA governance—reducing reporting discrepancies by 30% and enhancing SLA compliance by 15%—while partnering with stakeholders through cross-time-zone remote delivery to drive measurable decisions.
Experience
Work history, roles, and key accomplishments
Lead Data Analyst & SLA
HCL Technologies
Mar 2024 - Present (2 years 3 months)
Led end-to-end analytics for project financials (invoicing, credits, variance), improving reporting accuracy by 20%. Built Power BI PMO dashboards and automated MIS reporting with DAX/Power Query, reducing ServiceNow reporting discrepancies by 30% and improving SLA compliance by 15%.
Executive MIS & Data Analytics
IndiaMart Intermesh Pvt. Ltd.
Aug 2018 - Mar 2024 (5 years 7 months)
Delivered ad-hoc and recurring MIS analytics for a 500+ member operations team, identifying trends in shrinkage, attrition, and headcount that reduced attrition by 12% over two years. Built 15+ KPI dashboards and wrote complex 1M+ row SQL queries for executive reporting, while standardizing 10+ templates to cut manual data prep by 35%.
MIS Executive – Operations
Naaptol Online Shopping Pvt. Ltd.
Jun 2016 - May 2018 (1 year 11 months)
Prepared operational MIS reports for 300+ agents using Advanced Excel (pivot tables, VLOOKUPs) and data mining techniques, improving productivity visibility for floor managers. Delivered weekly analytics and trend reports that contributed to a 10% improvement in service level adherence.
Education
Degrees, certifications, and relevant coursework
Amity University, Noida
Master of Business Administration (MBA), Operations Management
2018 - 2020
Completed an MBA in Operations Management via distance learning at Amity University in Noida from 2018 to 2020.
St. Aloysius College, Jabalpur
Bachelor of Science (B.Sc.), Computer Science
2013 - 2016
Completed a B.Sc. in Computer Science at St. Aloysius College in Jabalpur from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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