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Austin Raupach

@austinraupach

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Customer Operations Specialist at FanDuel who investigated account activity, payment disputes, and compliance issues.

United States

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At FanDuel, I investigated account activity, transaction histories, and disputes across sportsbook, casino, and fantasy sports platforms, supporting financial integrity and platform compliance.

I resolved escalated payment discrepancies, account access issues, and identity or location verification cases using Salesforce Service Cloud, GeoComply, and internal systems.

I analyzed user behavior and transaction patterns to identify risk signals and compliance issues, while following responsible gaming policies and regulatory standards.

As a Customer Operations Agent at FanDuel, I supported live customer inquiries and investigated account issues. Earlier, I worked as a Delivery Driver at DoorDash, a Repair Technician & Sales Associate at CPR Cell Phone Repair, and a Land Surveyor at Metro Engineering & Surveying.

Experience

Work history, roles, and key accomplishments

Customer Operations Specialist

FanDuel

Mar 2022 - Jun 2026 (4 years 3 months)

Investigated complex account activity, transaction histories, and disputes across sportsbook, casino, and fantasy sports platforms, ensuring financial integrity and platform compliance. Resolved escalated cases involving payment discrepancies, account access issues, and identity/location verification using Salesforce Service Cloud, GeoComply, and internal systems.

Salesforce Service Cloud Geocomply Slack Transaction Investigation Dispute Resolution Risk And Compliance Escalation Management Technical Troubleshooting

Delivery Driver

DoorDash

Aug 2019 - Feb 2022 (2 years 6 months)

Delivered orders efficiently while maintaining customer satisfaction. Communicated delivery updates and order status to customers and optimized routes using GPS navigation.

Customer Service Route Optimization GPS navigation

Repair Technician & Sales Associate

CPR Cell Phone Repair

Aug 2018 - Aug 2019 (1 year)

Diagnosed and repaired mobile device and computer hardware/software issues. Assisted customers through the repair process from diagnosis to completion and provided in-person and phone-based customer support.

Hardware Repair Software Troubleshooting Customer Support

Land Surveyor

Metro Engineering & Surveying

Apr 2015 - May 2018 (3 years 1 month)

Conducted field surveys and collected precise measurement data. Operated GPS and surveying instruments and maintained detailed field records to verify accuracy.

Surveying GPS Data Collection Field Records

Customer Operations Agent

FanDuel

Supported live customer inquiries involving account activity, payments, betting outcomes, and platform functionality via chat. Investigated account issues using Salesforce, GeoComply, and internal admin tools, including location verification and transaction review.

Salesforce Geocomply Slack Customer Support Troubleshooting Policy Interpretation