Open to opportunities

Vincent Apicella

@vincentapicella

Message

Detail-oriented professional transitioning into QA and customer support roles.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can contribute my skills in QA and customer support while growing within a dynamic team.

I am a lifelong sports fan with a deep understanding of fantasy leagues, sports betting, and gaming culture. My experience spans high-pressure environments where I have honed my skills in logistics, operations, customer service, and team leadership. I pride myself on being detail-oriented and tech-savvy, with hands-on experience in installation, troubleshooting, and QA-style thinking.

Currently, I am pursuing a transition into remote QA or customer support roles, particularly within the sports tech or gaming industries. My background as a Delivery Courier at FedEx Express has equipped me with strong communication skills and the ability to prioritize safety and customer satisfaction under tight deadlines. Additionally, my role as a Valet Account Manager allowed me to manage budgets exceeding $1M while leading a team of over 30 employees, fostering collaboration and performance excellence.

As the founder of two independent businesses, I have gained valuable experience in product sourcing, branding, and digital marketing. I am eager to leverage my diverse skill set and passion for technology in a new role that aligns with my interests in sports and gaming.

Experience

Work history, roles, and key accomplishments

Current

Delivery Courier

Current

FedEx Express

May 2024 - Present (1 year 2 months)

Completed over 120 deliveries daily in a high-volume, time-sensitive environment. Developed strong communication skills interacting with customers, dispatch, and management while prioritizing safety, route efficiency, and customer satisfaction under tight deadlines.

Logistics Operations Management Customer Service Communication Time Management

Valet Account Manager

Parking Management Company

Aug 2021 - Present (3 years 11 months)

Oversaw P&L responsibilities and managed budgets exceeding $1M. Led a team of 30+ employees, fostering collaboration and performance excellence while handling client relations and resolving customer issues professionally.

P&L management Budgeting Team Leadership Customer Service Operations Management

Installer

Various Contracts

Installed solar panels, HVAC units, and cable/internet systems with precision and safety. Used critical thinking and QA skills to identify, troubleshoot, and resolve installation issues, working independently and as part of a team to complete large-scale residential and commercial projects.

Installation Troubleshooting QA Testing Critical Thinking Technical Skills

Founder

Happy Appy & Big Dripz LLCs

Launched two independent businesses—an apparel dropshipping brand and a lifestyle-focused LLC. Managed product sourcing, branding, customer service, and online storefronts, gaining firsthand experience with digital marketing, budgeting, and startup operations.

Product Sourcing Branding Customer Service Digital Marketing Budgeting