Customer service & VA professional, 4+ years experience. Resolved 30-40 tickets daily via Zendesk (email/chat). Managed 7-8 client files for a solo attorney using Clio — scheduling, correspondence, deadlines, independently. Skilled in phone, email, live chat support. Seeking remote CS/VA role, available immediately.
Looking for a job
Austine Matthew
@austinematthew
I resolve customer issues across phone, email, and live chat while keeping records and schedules accurate.
NigeriaWhat I'm looking for
I've supported customers and clients at Vivi Luxe Production and Mr. Akeem Tunde Law Office, resolving inquiries, coordinating communications, and maintaining accurate records. At Vivi Luxe Production, I handled 30–40 customer inquiries daily across phone, email, and live chat.
I'm experienced in administrative and legal virtual assistance, including calendar management, document drafting, client follow-up, and multi-time-zone scheduling. I'm also completing a Computer Science degree, bringing technical troubleshooting skills to customer-facing work.
Experience
Work history, roles, and key accomplishments
FR
Administrative Assistant
Freelance Remote
May 2024 - Jun 2026 (2 years 1 month)
Coordinated communication with clients and vendors, managed executive calendars, and maintained confidential records. Improved office workflows and prepared reports and presentations.
MO
Virtual Assistant
Mr. AKeem Tunde Law Office
Mar 2022 - Feb 2024 (1 year 11 months)
Supported a solo attorney by managing communications, scheduling, and document drafting for multiple clients. Handled daily client calls and coordinated across time zones.
VP
Customer Service Representative
Vivi Luxe Production
Jan 2020 - Jan 2022 (2 years)
Responded to customer inquiries via phone, email, and live chat, troubleshooting issues and maintaining accurate records. Provided empathetic service in a high-volume queue.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Computer Science
2025 -
Currently pursuing a Bachelor of Science in Computer Science.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
10k-18k USD
Job categories
Skills
Customer SupportPhone SupportEmail SupportLive ChatTroubleshootingIssue ResolutionCRM SoftwareData EntryRecords ManagementCalendar ManagementSchedulingVirtual AssistantWritten CommunicationVerbal CommunicationZendeskFreshdeskSalesforceMicrosoft Office 365Google WorkspaceSlackZoomLegal DraftingAdministrative SupportComputer Science
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