Aujah Antoine
@aujahantoine
Customer experience and technical support professional improving service delivery through process and analytics.
United StatesWhat I'm looking for
I deliver Tier II technical and customer support at Concentrix Services, handling complex inquiries while keeping sensitive account information confidential and accurately documented. I spot recurring customer concerns, document trends, and work with internal teams to streamline workflows and improve the customer experience.
Previously at the Department of Children & Family Services, I administered 20+ contracts exceeding $1,000,000 annually, focusing on compliance, cost control, and vendor pricing. Before that at AT&T Mobility, I resolved complex technical and billing issues, mentored new representatives, and partnered with management to refine customer scripts—cutting repeat inquiries by 15%.
Experience
Work history, roles, and key accomplishments
Advisor Specialist 2 – Technical & Customer Support
Apr 2025 - Present (1 year 4 months)
Deliver Tier II technical and customer support for complex inquiries while maintaining confidentiality and ensuring accurate documentation. Maintain a 98% Customer Satisfaction score while consistently exceeding productivity and quality metrics.
Program Consultant
Department of Children & Family Services
Aug 2020 - Dec 2024 (4 years 4 months)
Oversaw and administered 20+ contracts exceeding $1,000,000 annually, ensuring compliance, cost control, and competitive vendor pricing. Developed contract tracking and reporting systems to improve operational efficiency.
Delivered Tier II technical and customer support while identifying recurring issues and collaborating with cross-functional teams. Mentored and trained new representatives, improving onboarding efficiency and service quality.
Education
Degrees, certifications, and relevant coursework
Baton Rouge Community College
Associate of Science, Nursing
Associate of Science in Nursing from Baton Rouge Community College.
Southern Lab High School
High School Diploma, General Studies
High school diploma from Southern Lab High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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