Open to opportunities

Augusto Almeida

@augustoalmeida

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ERP Support Specialist with expertise in ERP and SQL management.

Portugal

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What I'm looking for

I seek a collaborative environment that values innovation and offers opportunities for professional growth.

As a dedicated Support Team Coordinator at Anturio Business Software, I excel in team management, training, and performance monitoring. My role involves ensuring customer satisfaction through effective interaction and escalation management. I thrive in dynamic environments, leveraging my skills to foster team development and enhance service delivery.

Previously, I served as an ERP PHC Support Consultant, where I honed my abilities in support ticket management and SQL query writing. My experience as an Application Support Analyst further solidified my technical expertise, allowing me to effectively analyze and resolve issues while providing exceptional telephonic service. My journey in the tech industry has equipped me with a robust skill set and a commitment to continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Support Team Coordinator

Current

Anturio Business Software

Feb 2023 - Present (2 years 3 months)

Responsible for managing and coordinating the support team, focusing on training, performance monitoring, and customer interaction. Ensures effective escalation management.

Team Management Performance Monitoring Escalation Management

ERP PHC Support Consultant

Anturio Business Software

Nov 2021 - Jan 2023 (1 year 2 months)

Managed support tickets, provided telephonic service, and wrote SQL queries to assist clients with ERP PHC software.

SQL Queries ERP PHC Customer Support

Application Support Analyst

MedicineOne, Life Sciences Computing

Oct 2020 - Nov 2021 (1 year 1 month)

Analyzed support tickets, provided telephonic service, wrote SQL queries, and handled installation and configuration of applications.

Support Ticket Analysis SQL Queries Configuration Customer Support

IT Technician

Centrotorneiras, Lda

Jan 2015 - Oct 2020 (5 years 9 months)

Created and updated database records, processed data using MS Excel, wrote SQL queries, and provided ERP support and customization.

Database Management MS Excel SQL Queries ERP Business Analysis

Receiving Manager

Centrotorneiras, Lda

Nov 2012 - Dec 2014 (2 years 1 month)

Managed the reception and inspection of goods, identified merchandise, posted purchases on ERP, and handled supplier complaints.

Complaint Handling Database Management Inventory Management

Warehouse Assistant

Centrotorneiras, Lda

Jul 2009 - Oct 2012 (3 years 3 months)

Executed orders, inspected completed orders, and organized inventory management.

Inventory Management Team Collaboration Logistics

Education

Degrees, certifications, and relevant coursework

Instituto Superior de Engenharia de Coimbra

Curso de Especialização Tecnológica, Tecnologias e Programação de Sistemas de Informação

2013 - 2014

Grade: 18

Activities and societies: Completed a curricular internship at ISA – Intelligent Sensing Anywhere.

Studied Software development including C#/ .Net, HTML, Javascript, and CSS. Gained skills in multimedia tools like Photoshop and database analysis using MySQL. Completed the program with a grade of 18.