Open to opportunities

Miguel Martins

@miguelmartins4

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Functional consultant specializing in ERP Dynamics 365 Business Central and PHC GO.

Portugal

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What I'm looking for

I’m looking for a role where I can deliver strong functional ERP support, diagnose and resolve incidents quickly, and partner with customers to improve processes and product value—especially across Microsoft Dynamics 365 and PHC GO—within a collaborative team culture.

I’m a Functional Consultant focused on ERP support and continuous improvement. In my current role at myPartner IT Consulting, I provide functional support for Microsoft Dynamics 365 Business Central, helping users turn business needs into reliable day-to-day workflows.

Previously, as a Support Technician at PHC GO (PHC Software SA), I supported the cloud ERP PHC GO both functionally and technically. I diagnosed and resolved SaaS incidents, collected functional feedback, and collaborated on product enhancements through daily support for partners and end clients.

Earlier in my career, I strengthened my business and reporting foundation as an Administrative Assistant—supporting financial and administrative management, invoice control, stock management, and creating sales reports, projections, and KPI summaries. I also worked as a Sales Support Assistant for Generali, providing operational and administrative support to a mediator network and managing my own client portfolio.

I bring a practical, service-oriented mindset built over years of operational responsibility and customer-facing work, including L1/L2 support, internal audits, and decision-support reporting. I complement this with hands-on digital tools (including generative AI) and ERP/SaaS expertise across PHC GO, Moloni, and Microsoft Dynamics 365 Business Central.

Experience

Work history, roles, and key accomplishments

Current

Functional Consultant

Current

MyPartner IT Consulting

Apr 2026 - Present (2 months)

Provided functional support for Microsoft Dynamics 365 Business Central ERP. Supported functional diagnostics and issue resolution in collaboration with partners and clients.

Business Central ERP ERP Functional Solutions Functional Support Troubleshooting Issue Resolution

Support Technician

PHC Software SA

Aug 2022 - Apr 2026 (3 years 8 months)

Delivered functional and technical support for the PHC GO cloud ERP. Diagnosed and resolved incidents in a SaaS environment and collected functional feedback to support product improvement.

PHC GO ERP SaaS Support Incident Management Functional Support Technical Support Partner Support Feedback Collection

Functional Consultant

Marçal Vilaça Unipessoal Lda

Jul 2018 - Jun 2022 (3 years 11 months)

Provided financial and administrative support to management. Controlled invoicing and managed stock, producing sales reports, projections, and KPI summaries.

Financial administration Invoicing Stock Management Sales Reporting KPI Tracking Forecasting

Sales Support Assistant

Generali SA

Feb 2016 - Jan 2020 (3 years 11 months)

Provided administrative and operational support to an insurance mediator network. Managed a personal client portfolio and supported day-to-day operations.

Sales Support Client Portfolio Management Administrative Operations Operational Support

Intern

ActivoBank SA

Oct 2015 - Jan 2016 (3 months)

Supported daily agency operations with administrative assistance. Contributed to routine operational tasks under supervision.

Administrative Support Support Operations Task Coordination Administrative Assistance

Store Manager

Iberusa Hotelaria E Restauração SA

Jun 2006 - Jan 2016 (9 years 7 months)

Managed operational and administrative activities for the store unit while ensuring internal procedure compliance. Performed ERP and SaaS support, KPI analysis, stock and inventory management, and internal audits with L1/L2 support and decision-support reports.