Milka Mutheu
@milkamutheu
Experienced credit risk analyst with a strong customer-centric approach.
KenyaWhat I'm looking for
I am a highly skilled credit risk analyst with extensive experience in financial analysis, due diligence, and credit application management. Currently, I work at Momentum Credit Limited, where I analyze financial data to assess creditworthiness and ensure compliance with regulatory standards. My problem-solving skills enable me to navigate complex situations effectively, ensuring that clients receive the best possible service.
Previously, I served as a Contact Centre Supervisor at Platinum Credit Limited, where I led a team of credit support officers. I focused on enhancing customer satisfaction through effective coaching and performance monitoring. My commitment to excellence has been recognized through multiple awards, including 'Best Contact Center Credit Support Officer of the Year' for two consecutive years. I am passionate about leveraging my expertise to drive success in the credit industry.
Experience
Work history, roles, and key accomplishments
Credit Risk Analyst
Momentum Credit Limited
Jul 2024 - Present (11 months)
As a Credit Risk Analyst, I analyze financial data to assess creditworthiness, conduct due diligence, manage credit applications, and ensure regulatory compliance. I utilize problem-solving skills to evaluate clients' credit profiles effectively.
Contact Centre Supervisor-Credit Support
Platinum Credit Limited
Jan 2023 - Jun 2024 (1 year 5 months)
Supervised a team of credit support officers, monitored performance metrics, provided coaching, and ensured compliance with policies. Handled escalated customer complaints and coordinated with other departments to enhance service delivery.
Contact Center Credit Support Officer
Platinum Credit Limited
Oct 2020 - Jan 2023 (2 years 3 months)
Managed customer inquiries and processed loan applications, ensuring compliance with policies. Achieved sales targets and maintained accurate records in the CRM system while providing excellent customer service.
Tele Sales Contact Center Representative
Platinum Credit Limited
Jun 2019 - Oct 2020 (1 year 4 months)
Conducted inbound and outbound calls to promote company products and resolve customer issues. Consistently exceeded sales targets and documented customer interactions in the CRM system.
Radio Presenter
Wikwatyo FM
Jan 2018 - May 2019 (1 year 4 months)
Hosted a popular radio show, produced podcasts, and engaged with listeners across various platforms. Collaborated with the production team to ensure high-quality content and received positive feedback for creativity.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Arts, Journalism and Mass Communication
2016 - 2017
Grade: Upper Second-Class Honors
Graduated with Upper Second-Class Honors with a GPA of 3.00/4.00 in Journalism and Mass Communication.
NSNairobi Institute of Business Studies
Diploma, Journalism and Mass Communication
2014 - 2015
Grade: Pass with Credit
Attained a Pass with Credit in Diploma in Journalism and Mass Communication.
Kyethivo Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2013
Grade: C
Attained a mean grade of C with a cumulative of 50 points in the Kenya Certificate of Secondary Education.
Matungwa Memorial Academy
Kenya Certificate of Primary Education, Primary Education
2001 - 2009
Grade: 351/500
Attained a score of 351 marks out of 500 in the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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