AEAugustine Ekenedilichukwu
@augustineekenedilich
IT Support and Operations Analyst delivering reliable SaaS support, onboarding, and incident resolution.
NigeriaWhat I'm looking for
I am an IT Support and Operations Analyst with hands-on experience in incident handling, user support, device onboarding, and customer-facing technical coordination. I focus on maintaining operational stability for SaaS platforms while ensuring clear documentation and smooth vendor communication.
Across roles supporting rig operations, SaaS customers, and corporate help desks, I improved user adoption through onboarding, training, and timely troubleshooting. I have supported monitoring tools, ticketing workflows, basic data checks using SQL, and dashboarding to surface operational issues.
I bring practical certifications in cybersecurity, system administration, and IT service desk practices, combined with strong communication and cross-team collaboration skills. I seek to contribute dependable application support and operational continuity while continuing to deepen technical expertise.
Experience
Work history, roles, and key accomplishments
IT Support & Operations Analyst
IanWilson Company
Jan 2024 - Present (2 years 1 month)
Provided on-site IT support and assisted in installation and maintenance of rig sensor systems, performing first-level troubleshooting and escalation to maintain operational continuity.
Application & SaaS Support Analyst
Softfield Solution
Jan 2021 - Dec 2023 (2 years 11 months)
Provided customer-facing support for SaaS platforms, handled platform configuration and data checks, managed client onboarding and training, and acted as primary liaison with vendors to resolve escalated issues.
IT Support Technician
Sea O Limited
Jan 2013 - Dec 2019 (6 years 11 months)
Responded to IT incidents and service requests (hardware, network, applications), performed workstation setup and device provisioning, managed user access requests, and maintained help desk documentation across multiple locations.
Education
Degrees, certifications, and relevant coursework
ETEnugu State University of Science and Technology
Bachelor of Science, Computer Science
2015 - 2020
Completed a Bachelor of Science in Computer Science with coursework covering core computing topics and practical IT skills.
Delta State Polytechnic, Ozoro
Higher National Diploma, Computer Science
2006 - 2011
Completed a Higher National Diploma in Computer Science focused on practical computing and technical coursework.
Availability
Location
NigeriaAuthorized to work in
Job categories
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