At General Dynamics Information Technology, I analyze Agile sprint metrics in Jira and Excel to identify workflow bottlenecks. My process recommendations helped raise team productivity from 71% to 86% over two years.
I translate subject matter expert and client input into business rules, technical requirements, and Jira Change Requests with acceptance criteria. I also create workflow mock-ups and process diagrams to support shared understanding during design reviews.
I maintain end-user documentation and the Confluence knowledge repository, aligning materials with Agile sprint cycles. I also organize Jira taxonomies and turn meeting outcomes into structured knowledge bases.
My work includes QA and full-system regression testing, along with maintaining test plans and test cases. Previously, at General Dynamics Mission Systems, I supported documentation, requirements, and QA across two applications.
