At HES Facilities Management, I develop proposals in response to RFPs, RFQs, and other solicitations, tailoring them to client requirements and ensuring they meet submission guidelines.
I also worked as a Proposal Writer at Consult FGC, creating proposals for government and state contract solicitations and contributing to improvements in the proposal process.
At Delta Air Lines, I created SOPs for the ITSM process as the company shifted from on-premises systems to the cloud. I also developed and maintained user manuals and policy documentation.
Across my technical writing and editing roles, I’ve turned information from subject matter experts into clear documentation, including user guides, training materials, and procedures. My experience includes work with SharePoint, Jira, and Microsoft Office tools.

