At Coupa Software, I handled customer success and onboarded 50+ enterprise clients, helping accelerate product adoption and reduce time-to-value.
I also worked as a Team Lead, standardizing Customer Success metrics and mentoring peers on account management practices. I managed retention efforts by identifying at-risk accounts and engaging stakeholders.
At CapgeminiTechnology Services, I provided L1/L2 technical support for 500+ monthly tickets while maintaining 95% CSAT. I also delivered product training that reduced repeat queries by 25% and automated workflows that cut resolution time by 30%.
At Solace Infotech, I supported users across email, chat, and calls, and handled incoming issues through ticketing platforms. I use tools including Zendesk, Salesforce, Freshdesk, ServiceNow, Intercom, and Confluence.
